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Toshiba CB-426-T3-QQ, EO1-33027E owner manual Possible Problems Causes Solutions

Models: EO1-33027E CB-426-T3-QQ CB-426-T3

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Chapter 6

Troubleshooting

6.2Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes				Solutions

	1 The power cord is disconnected.					1 Plug in the power cord.
	2 The AC outlet is not functioning					2 Make sure	that power is
The printer will not turn on.	correctly.					supplied using another electric
The printer will not turn on.						appliance.
						appliance.
	3 The fuse has blown, or the					3 Check the fuse or breaker.
	circuit breaker has tripped.

	1 The	media	is	not	loaded	1 Load the media properly.
	properly.
The media is not feeding.	2 The	printer is in an error				2 Resolve the error in the
	condition.					Message Display. (See Section
						6.1 for more detail.)

	1 The	media	is	not	loaded	1 Load the media properly.
	properly.
	2 The	ribbon	is	not	loaded	2 Load the ribbon properly.
	properly.
	3 A print head is not installed					3 Install the printer head properly.
Nothing is printed on the media.	properly.					Secure the print head by turning
Nothing is printed on the media.						the Head Lever to the LOCK
						the Head Lever to the LOCK
						position
	4 The ribbon and media are not					4 Select an appropriate ribbon for
	matched.					the media type used.
	5 The	print	density fine			5 Increase the print density fine
	adjustment value is too low.					adjustment value.

	1 The ribbon and media are not					1 Select an appropriate ribbon for
	matched.					the media type used.
The printed image is blurred.
	2 The print head is not cleaned.					2 Clean the print head using the
						supplied Thermal Head Cleaner.

	1 The print head is not cleaned.					In System Mode, print out the
	2 There is a problem with the print					slant line patterns for all four
A streak appears on the printed	head.					colors. Then perform the print
image.						head check.	If the check is
image.						successful, just clean the print
						successful, just clean the print
						head. If any problem is detected,
						replace the print head.

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Toshiba CB-426-T3-QQ, EO1-33027E owner manual Possible Problems Causes Solutions

Contents

CB-426-T3-QQ For Canada onl y Safety Summary Safety PrecautionsMeanings of Symbols Any other than the specified AC voltage is prohibited Iii Request Regarding Maintenance Table Contents of Contents TOC Product Overview Introduction Features UnpackingAccessories Accessories and OptionsEnhancement Kit Cool ReleaseOptions Rear View DimensionsAppearance Front ViewInterior Operation PanelMedia Slide Printer InstallationInstalling the Accessories Fan FiltersConnecting the Printer to Your Computer Connecting the Power Cord Turning on the Printer Turning on/off the PrinterPrinter Turning offLoading the Media Measure width of the media that will be loaded Slide the Supply Roll Holder inside to the loaded media RightWrong Side View of the Printer Top View of the PrinterInformation AdditionalBlack Mark Sensor Sensor AdjustmentsFeed Gap Sensor Media Sensor AdjustmentMedia Sensor Adjustor Black Mark Sensor Sensitivity AdjustmentOpen the Top Cover Ribbon Width Media Width Loading ProcedureLoading the Ribbons For Hot Release Ribbon PositionsLoading ProcedureRibbon Module Print Head Block Part Name Quantity Loading the RibbonsInstalling the Ribbon Plate Ribbon Guides Installing the SPThem in the direction of the arrow Installing the Ribbon Tension Sheet Loading the Cold Release Ribbons Preparation Installation Procedure For Windows98Printing System RequirementsClick Next InstallationChapter Installation Procedure Adding the Printer For Windows98 Click Have Disk Chapter Printing Uninstalling the Printer Driver Chapter Displaying Printer PropertiesProperties This is a summary of the main properties for CB-426-T3 Summary of PropertiesSelecting a label size SetupUser Defined cannot be renamed Creating a new label size∙ a preview will be shown, as each option is selected OrientationMiscellaneous User CommandsName Tab Settings See SectionTransfer Mode Print Density Adjustment Printing PreferencesClick Export. The Save Devices Settings File screen appears Click Import. The Open Device Settings File screen appears To enable the saved settings, use the following proceduresCont Dithering GraphicsColor Color Setup Do not mark the Color 2 checkbox when Head 1 is not used Click the color swatch to change the Hue and saturation Sat Click Color Registration on the Graphics property Color RegistrationY5 in Vertical Y on Align Color Yellow/Black Color 0 Yellow SampleBar Fonts Specifying a New Font Style Font Style Label Gap StockPrint Method SensorIssue Settings Fine Adjustment Print Density Adjustment Transfer ModeOptions Check Print Head TestingTesting Print Test LabelCut MaintenanceReset FeedPrint Test ProceduresOn the File menu, click Print Printing a LabelPrinting a Label Illuminates when Flashes when Online ModeOperation Panel No Paper ResetOperation On LineCleaning MaintenancePrint Head/Platen Pinch Roller/Feed Roller/Media Guide Turn off the printer. Unplug the power cordRibbon Modules Covers and PanelsError Messages TroubleshootingError Messages Problems/Causes Solutions Switch to the right Back Tension Possible Problems Causes Solutions Possible ProblemsFrom the Print Head Block From the Pinch Roller UnitWhen the Ribbon is Torn Apart A1.1 Printer Appendix 1 SpecificationsModel CB-426-T3-QQ Label Tag A1.2 Options A1.3 MediaName Model Description A1.3.1 Media TypeBelow A1.3.2 Detection Area of the Transmissive SensorReflective Sensor A1.3.3 Detection AreaA1.3.4 Effective Print Area Type Spool Type A1.4 RibbonAppendix 2 DIP Switches Function A2.1 DIP Switch aOFF Even A2.2 DIP Switch BA2.3 Ribbon Near End Detection Actions Path to Find the Property See Section Label SettingsIssue Mode Settings Appendix 3 Quick Reference for PrintingActions Path to the Property See Section Other SettingsFunction See Section Remarks TABLCD Messages Printer Status Symbols in the MessageAppendix 4 Message and LED LED Indication` YES Message and LEDA5.1 Operation Panel Appendix 5 System ModeA5.2 Overview 3TEST Print 2PARAMETER SET4RAM Clear Sensor None A5.3 Self-Diagnostic TestAuto Diagnostic MaintenanceChecking A5.4 Parameter SettingHead Error Head CheckPosition A5.4 Parameter Making Positional AdjustmentsPrint Density Adjusting Print Density Head 1 and HeadPrint Speed 6/S Head AdjustIssue Count Print ConditionPrinting the X/Y Direction Alignment Caliper-shaped Pattern AdjustHEAD1 B00 DirectionHEAD1 F00 HEAD2 F00Font Code PC-850 HEAD2 B00Check Printer ParaEuro Code PM AdjustCode Auto Pulse Motor AutoRibbon Head SelectHEAD1 on HEAD2 onSpecifying the Print Condition for the Test Print A5.5 Test PrintPause key again Printing out the Slant Line Pattern Types no CUTQuality High Paper FeedBarcode Slant LINE2Color CharactersComplete A5.6 RAM ClearNo RAM Clear Mainte CNT ClearPrint Step Clear Clearing the Print DistanceALL Color Memory Check A5.7.1 Self-Diagnostic Test Result Sample and DescriptionsSwitch Check A5.7 Additional InformationParameters Maintenance CounterA5.7.6 Magnified Views of Slant Line Pattern A5.7.5 X-Coordinate Fine AdjustmentA5.7.3 Cut Operation Example A5.7.4 Pulse Motor SpeedInitial Value 110 111 Appendix 6 Interface