Chapter 6

Troubleshooting

6. Troubleshooting

This chapter lists the error messages or possible problems and their solutions.

Important!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorized service representative for assistance.

6.1Error Messages

Notes:

∙If an error is not cleared by pressing the RESTART key, turn the printer off and then on.

∙After the printer is turned off, all print data in the printer is cleared.

∙“ ####” indicates remaining label count up to 9999 (in pieces).

∙“ *” indicates which color print head has a problem, as follows:

1:Head 1 (Back)

2:Head 2 (Front)

Error Messages

Problems/Causes

 

 

 

Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The print head block was

Close the print head block. Then press

 

 

opened in Online Mode.

the

 

 

 

key.

HEAD OPEN

*

RESTART

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Feed or printing has been

Close the print head block. Then press

 

 

attempted with the print head

the

 

 

key.

HEAD OPEN

####*

RESTART

 

 

block open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A communication error has

Make sure the interface cable is firmly

COMMS ERROR

 

occurred.

connected to the computer, and the

 

 

 

computer is turned on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1 The media is jammed at the

1 Remove the jammed media, and clean

PAPER JAM

####

media path. The media is

the Platen, Feed Roller and Pinch

 

 

not fed smoothly.

Roller. Then reload the media properly.

 

 

 

Finally press the

RESTART

key.

 

 

2 A wrong media sensor is

2 Turn the printer off and then on. Then

 

 

selected for the media that is

select the media sensor supporting the

 

 

loaded.

media that is loaded. Finally resend

 

 

 

the print job.

 

 

3 The Black Mark Sensor is

3 Adjust the sensor position. Then press

 

 

not aligned to the black mark

the

 

key.

 

 

RESTART

 

 

on the media.

 

 

 

 

 

 

 

 

 

 

 

4 Size of the loaded media is

4 Turn the printer off and then on. Replace

 

 

not consistent with the

the loaded media to match the

 

 

programmed size.

programmed size, or select a programmed

 

 

 

size that matches the loaded media.

 

 

 

Finally resend the print job.

 

 

5 The Feed Gap Sensor cannot

5 Adjust sensitivity of the media sensor.

 

 

distinguish the print area

If this does not solve the problem, turn

 

 

from a label gap.

off the printer, and call an authorized

 

 

 

service representative.

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Toshiba EO1-33027E, CB-426-T3-QQ owner manual Troubleshooting, Error Messages Problems/Causes Solutions
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EO1-33027E, CB-426-T3-QQ, CB-426-T3 specifications

The Toshiba CB-426-T3, CB-426-T3-QQ, and EO1-33027E are notable entries in the realm of consumer electronics, specifically in the domain of high-performance batteries and power solutions. Toshiba has a longstanding reputation for innovation and reliability in the electronics industry, and these models are a testament to that legacy.

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