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Handspring 300 manual HotSync problems, Restart your computer, Troubleshooting Tips

Models: 300

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HotSync problems

ProblemSolution

Why can’t I synchronizemy phone with my computer?

Section 10

Try each of these in turn. After each step, try to synchronize to see if the problem persists:

▶Make sure you installed the software that came with your phone. You must install this software even if you upgraded from another Palm OS handheld.

▶Make sure there are no active calls on your PCS Treo 300 before you begin a HotSync operation. You cannot synchronize while you have an active call, and you cannot make or receive calls during a HotSync operation.

▶Make sure you selected your user name in Palm Desktop software before beginning the HotSync operation.

▶Perform a soft reset. See page 233 for details.

▶Make sure the HotSync Manager icon ‘ appears in the Windows system tray in the lower-right corner of the screen. If it does not appear, open the Start menu, select Programs, Handspring, and then HotSync Manager.

▶Click the HotSync Manager icon and make sure that the Local USB option has a check next to it. If you are using an optional serial cable, make sure that the Local Serial has a check next to it, then select Setup and confirm that the COM port setting matches the port where you attached the serial cable.

▶Make sure the cable is connected securely to your computer and your phone.

▶Make sure you are using the correct type of cable. If your computer does not have a USB port, or is running Windows 95 or Windows NT 4.0, you must use a serial cable.

▶If you’re using a USB cable, insert the Handspring CD into your computer, use Windows Explorer or My Computer to navigate to the Utilities folder, and then run the Visor USB registry utility.

▶If you are using a USB cable, disconnect any other USB devices you are using. If you’re connecting your cable to a USB hub, disconnect it and connect your cable directly to your computer.

▶If you are using a serial cable, try a lower baud rate setting on the Local tab in the Setup dialog box.

▶Restart your computer.

▶If you installed a conduit from a third-party software developer, contact the developer for support.

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Troubleshooting Tips

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Handspring 300 manual HotSync problems, Restart your computer, Troubleshooting Tips

Contents

Online User’s Guide Disclaimer and limitation of liability Warranty and License AgreementCopyright Software download availableContents Applications Overview Application-Specific Tasks Setting Preferences for Your Phone Advanced HotSync Operations Troubleshooting Tips Introduction to Your PCS Phone Handspring Treo Introduction to Your PCS Phone Handspring Treo 300System requirements What is a PCS Treo 300?Sold separately MB RAM memory Minimum requirementsUpgrade information To upgradeEach device must have a unique name Locating front panel controls Speaker Rocker switch ContrastPCS Treo 300 components Option key Microphone Scroll buttonsSpeaker Functions as the earpiece on your PCS Treo Antenna Stylus LED Power button IR port Ringer switchLocating top panel controls Green = Fully charged Double-blink red Locating back panel componentsPlug the travel charger into a wall outlet Charging the batteryTo charge the battery with the travel charger Press the power button twice in quick succession Turning your PCS Treo 300 on and offPress Option Type the letter Q Adjusting the displayTo adjust the display Press Space to finishUsing the stylus to get things done Menu bar Command buttons Pick list Check boxElements of the phone interface Scroll bar Moving around the screenTo move around the screen do one of the following Customizing your phoneTap an item with the stylus Displaying online tipsTo open the Preferences screens Tap the Preferences category you want to viewHold Option and press Return to finish To automatically set the current date and timeTap the Set Date box Tap the up or down arrows to change the hourTap AM or PM Hold Option and press Return to finish Tap hereTo use the headset Using the headsetPlace the speaker in your ear Connecting the HotSync cable To connect the HotSync cableUsing desktop software Serial cable and portPrint data from your desktop software on any printer Using your phone with Palm Desktop softwareTo install Palm Desktop software Connect the HotSync cable. See page 19 for instructionsSelect Mail Setup under Programs/Handspring or Palm on Using your phone with Microsoft OutlookTo install Palm Mail Windows Start menuEntering Data in Your Phone Entering Data in Your PhoneType the letter you want to capitalize Using the PCS Treo 300 keyboardPress Shift Press Shift twice Press Backspace to cancel itPress the key where the number or symbol appears in blue Press OptionTyping extended characters Typing accented charactersTo enter accented characters To enter extended characters~ † ‡ Using menus Navigation keystrokesKeyboard shortcut menu commands To use the menu barUsing text ShortCuts Your phone includes the following predefined ShortCutsUsing the onscreen keyboard Using your computer keyboard Importing dataTo import data Entering Data in Your Phone Managing Your Applications Managing Your ApplicationsTo open an application Using the Applications LauncherOpening applications To categorize an application Switching between applicationsCategorizing applications To change the Applications Launcher display To display applications by categoryChanging the Applications Launcher display Under Options, select Preferences/RChoosing preferences Installing and removing applicationsInstalling add-on applications Open an application Press MenuDouble-click the Palm Desktop icon on your desktop To install add-on software on your phoneClick Install Click Open Removing applications Click DoneHold Option and press Return twice to finish To remove an add-on applicationSecurity Click Yes to uninstall the softwarePalm and then Uninstall Removing Palm Desktop softwareSecurity, you can do the following Assigning a passwordTo assign a password To change or delete your password Tap the Password box Enter the current passwordChanging or deleting a password Tap Lost Password Tap here Recovering from a forgotten passwordTo delete a forgotten password Hold Option and press Return for YesApplications Overview PhoneBook Date Book Plus Blazer Memo PadTo Do List CityTime Calculator Expense PhoneBook, you can do the following PhoneBookCreate up to 50 speed dial entries To open PhoneBookTo open Date Book Plus Date Book PlusDate Book Plus, you can do the following Blazer, you can do the following Blazer Web BrowserPress Blazer . Blazer opens and the Page view appears To open BlazerMemo Pad, you can do the following Memo PadTake notes or any kind of message on your phone To open Memo PadSMS, you can do the following To open SMSTo Do List displays the category of items you last viewed To Do ListPress Option Press Date Book Plus To Do List, you can do the followingCityTime, you can do the following CityTimePress Option Press Blazer To open CityTimePress Option Press Memo Pad Switch to basic mode to perform simple calculationsCalculator Calculator, you can do the followingExpense, you can do the following ExpensePress Option Press Menu Tap the Expense icon To open ExpenseCommon Tasks Common TasksTo create a record Creating recordsUnder Record, select New… /N Tap New Blinking cursor Edit line Entering text Editing recordsBlinking cursor One or more edit lines Edit menuMemo Pad Delete Memo Expense Delete Item Following commands may appear in an Edit menuDeleting records To delete a record in any of the PIM applicationsOther ways to delete records Purging recordsYou can also delete records in the following ways To purge records Categorizing recordsOpen the application Press Menu System-defined and user-defined categoriesTo move a record into a category Open the record you want to categorizeSelect the category for the record Record, select Edit Contact /ETo display a category of records Select the category you want to viewTap New Enter the name of the new category To define a new categoryTo rename a category First name initial and last name Last name Finding recordsYour phone offers several ways to find information quickly Looking up Contacts records in PhoneBookUsing Find To use FindTo use Phone Number Lookup Using Phone Number LookupTap the text that you want to review Under Options, select Phone Lookup /LPhone Number Lookup tips Open the Expense record to which you want to add names Tap WhoSorting lists of records Open the application to display the list screen Press MenuHiding and masking private records Making records privateDisplay the entry that you want to make private To make a record privateTap the shaded bar that masks the record Change the security settingPress Return Attaching notes Display the entry to which you want to add a noteChoosing fonts Tap the Note iconPerforming a HotSync operation for the first time Exchanging and updating data HotSync operationsSmall font Bold font Large font To perform a local HotSync operationPress the HotSync button on the cable An application installed in RAM memory Beaming informationTo beam an application Turn on your phone To receive beamed informationApplication-Specific Tasks Application-Specific TasksRepeatedly press PhoneBook to cycle through the views To change the PhoneBook view, do one of the followingContacts view Mode is on Signal strength iconSpeed Dial view Active Call viewTo define a Speed Dial button Using the Speed Dial viewDefining a Speed Dial button Tap the Dial Extra Digits Automatically check box to Adding Contacts list entries to your Speed Dial listCalling a Speed Dial number Select the entry you want to use and press ReturnPress Space to dial To dial a number from the Speed Dial viewChanging a Speed Dial entry Close the lid to end the callEdit Entry dialog, enter the new information To change a Speed Dial entryFrom the Speed Dial view, press Menu Drag the entries to the slot where you want them to appearEdit Entry dialog, tap Delete Press Space to dial Close the lid to end the call Under Record, select New Contact /N Return to finishTo create a new Contacts entry Under Record, and select Duplicate Contact /T Duplicating a Contacts entryTo duplicate an entry Calling a number in your Contacts listPress Space to open the entry Press Menu Tap the pick list next to the label you want to changeChanging Contact entry details Select any of the following settingsSelect a new label Hold Option and press Return to finish To open the Contact Entry Details dialog boxTo review Call History Using the Call History viewReviewing Call History Missed call Outgoing call Incoming callUse the scroll buttons to select the number you want to add To purge entries in Call History view Select the entry you want to addPurging Call History Tap the pick list to choose which calls to purge Using the Active Call viewSelect the purge option you want to use Receiving CallsTo silence the ring, do any of the following Slide the ringer switch to the silent positionClose the lid if it is open Press the top scroll button Press Return Tap Mute Place or answer a call Tap Cancel Spkr to turn off the speakerphonePlace a call From the Active Call screen, tap Spkrphone To respond to call waiting, do one of the following Call status indicator Tap Hold TapOffHandling Multiple Calls 101Place two calls Dial the numberReturn for Yes Checking voicemail There are several ways to access your voicemail mailboxTap To check voicemailSelect the call forwarding option you want to use You can redial the last number you called 106 Tap Make Emergency CallPhoneBook menus 107 108 Call Preferences Other than United States or Canada, numbers are 110Enables you to change the default password Application-Specific Tasks 111Communication software on your phone Phone Number Displays your phone numberRoaming List SupportWorking in Day View To view or select a date, do one of the followingScheduling an event Current date Next yearTap to select To schedule an eventAre defined for the new event Rescheduling an event Enter a description of the eventTap the event you want to reschedule To reschedule an eventTo set an alarm for an event Tap the event to which you want to assign an alarmSetting an alarm for an event Enter numberof time units hereTap the Repeat box to open the Change Repeat dialog box To dismiss the alarm reminder, do one of the followingTap the event Scheduling repeating or continuous eventsChanging and deleting repeating or continuous events Select the record you want to change or deleteRepeat box To change or delete repeating eventsConsiderations for repeating or continuous events 120Application-Specific Tasks 121 Repeatedly press Date Book Plus to display the next viewChanging the Date Book Plus view Drag the stylus below the date bar and then lift it Working in Week View with Text Tips for using Week ViewWeek View with Text icon Tips for using Week View with Text Application-Specific Tasks 123Working in Month View Tips for using Month ViewKeep the following points in mind Previous/next monthButton Tips for using Year ViewWorking in Year View Working in List ViewSpotting event conflicts List View button Tips for using List ViewSelected Scroll to 126From the Day View, press Menu Tap the circle to the right or left of the eventTap the check box next to the item Select the event you want to save as a template Press Menu 130 Date Book Plus menusRecord menu List View Day View Application-Specific Tasks 131 Options menuWeek View Day View Week View with Text Month View Year View 132 Floating events 134 Application-Specific Tasks 135 Number in the title bar 136Year View display Each dayTitle bar for the first and last weeks in the month Daily from the Year View displayTime Undated, Dated only, and Undated onlyThis text Shows version information for Date Book PlusBlazer Enter the URL you want to viewWorking with bookmarks 140Adding bookmarks Viewing bookmarked pagesTo view a bookmark To bookmark the currentUnder Bookmark, select Add Bookmark /A From the Bookmark view, press MenuTo define a bookmark 142Deleting bookmarks Editing bookmarksTo edit a bookmark To delete a bookmarkDrag the page to the slot where you want it to appear View Blazer menusMenu Section Application-Specific Tasks 145Bookmarks menu Bookmark view Go menus View Options menu 146Browser tab Terminates your connection to the Internet Set Proxy. Opens the Set Proxy dialog box where you canFor details Displays version information for BlazerTap New Memo list, tap the text of the memoTo create a new memo Reviewing memos150 Memo Pad menusRecord menus Memo list Memo screen Options menus Single message alert PCS voicemail paging system PCS messaging websiteReceiving text messages Returns you to the previous applicationViewing text messages Other category you’ve definedTips To view text messages in the List viewCalling the sender Open the message to which you want to respondResponding to text messages To call the senderRespond You can save time by copying text from your messagesSelect the deletion method you want to use 156 SMS menusMessage menus List view Message view Delete messages Shows version information for SMSPress a scroll button to deselect the To Do item Setting priorityPress Option and then press Date Book Plus To create a To Do itemTap the Due Date pick list Tap the Priority number on the left side of the To Do itemTap the text of the item whose details you want to change Tap the date that you want to assign the itemTap the Category pick list Tap the check box on the left side of the itemTo change the Show Options settings Completed To Do item To Do Show Options162 To Do List menusRecord menu Options menu To set your home city Setting your home cityPress Option and then press Blazer Under Options, select Select Home City /HTo add a city to the list To set your remote citiesAdding cities Under Options, select Edit Cities /EOptions menu Press Option and then press Memo Pad Basic Calculator includes the following buttonsDisplaying Recent Calculations Using the Advanced Calculator modeClears any value that is stored in the Calculator memory To display recent calculationsTap here to change views Using the Advanced Calculator buttonsPrimary buttons 168Application-Specific Tasks 169 Math buttonsTrigonometry buttons To solve this example = 360 30 years x 12 months APR = PV = 100,000 FV =Finance buttons 170Tap Solve Hold Option and press Return to finish Application-Specific Tasks 171172 Logic buttonsStatistics buttons Weight/Temp buttons Application-Specific Tasks 173174 Length buttonsArea buttons Volume buttons 175Tap the pick list and select the view you modified From the Advanced Calculator screen, press MenuTap the pick list and select the view you want to modify Program menu Advanced Calculator Calculator menusOptions menus Basic Calculator Advanced Calculator To create an Expense item 178Select the new date Hold Option and press Return to finish Tap the Expense item to which you want to assign detailsTo customize the Currency pick list Select any of the following optionsCustomizing the Currency pick list Tap one of the four Country boxes Defining a custom currency symbolTo define a custom currency symbol Under Options, select Custom Currencies /YTo open the Show Options dialog box Expense list, tap Show Select any of the optionsShow Options Tap ShowCreating or printing an expense report Application-Specific Tasks 183Click to select Categories Click the expense category that you wantTo create or print an expense report 184Using expense report templates 185Expense menus To view your expense data using a Microsoft Excel templateClick Options Record menuOptions menu 188 Your phone and the HotSync cable Setting Preferences for Your PhonePreferences screens, you can do the following Tap the application that you want to assign to the button Viewing PreferencesButtons Preferences To change the Buttons PreferencesHotSync Buttons Preferences Setting Preferences for Your Phone 191Connection Preferences To change the HotSync Buttons PreferencesPredefined configurations Connection MethodsModem Setting an infrared to modem configurationTo create an IrCOMM to Modem connection Digitizer Preferences 194Formats Preferences Country defaultTo set the country default Time, date, week start, and numbers formatsGeneral Preferences Auto-off delayTo set the Auto-off delay Tap the Auto-offpick listSetting Preferences for Your Phone 197 System, alarm, and game soundsTo set the system, alarm, and game sounds Network PreferencesTap the check box Hold Option and press Return to finish Connecting automaticallyCreating a new packet data configuration To choose an automatic connectionTap the User Name field Enter your user name Press Menu Under Service, select New /NEnter the Service name 200 Entering a passwordTo enter a password Select the appropriate Connection Enter password here Tap hereSetting Preferences for Your Phone 201 Selecting a connectionMake sure the Mobile IP check box is selected Tap the IP Address check box to select it Tap HA Password and enter your Home Agent passwordDefining an IP address for a Mobile IP service template Select check boxTo enter a permanent IP address Tap Advanced Defining Tunneling and SPI in a Mobile IP service templateIP address field below the check box 204Tap the Tunneling pick list and select Reverse or Forward Adding detailed information to a Simple IP service templateTo define a Simple IP service template 1. Tap Details To enter Tunneling and SPITap Advanced Tap the IP Address check box to select it Defining the IP address in a Simple IP service templateDeselect the Mobile IP check box Deselect check boxDefining DNS addresses in a Simple IP service template Setting Preferences for Your Phone 207Under Service, select Delete /D Deleting a service templateTo delete a service template Tap the Query DNS check box to deselect itDisplaying expanded Service Connection Progress messages Network Preferences menu commandsChecking your wireless service status Owner Preferences Ringer Preferences To select ring volume settingsSetting Preferences for Your Phone 211 To unlock the Owner Preferences screen Tap UnlockTo select ring tone settings Creating a ShortCut Setting Preferences for Your Phone 213ShortCuts Preferences To create a ShortCutAfter you create a ShortCut, you can modify it at any time Tap the ShortCut you want to deleteAdvanced HotSync Operations 215216 Selecting HotSync setup optionsTo set the HotSync options Software and your phone to find and use the fastest speed From the HotSync Manager menu, choose Custom Customizing HotSync application settingsTo customize HotSync application settings 218Advanced HotSync Operations 219 IR HotSync operationsClick Change Click the Options tab Select Enable infrared communicationDouble-click the Infrared icon Preparing your computer for infrared communicationControl Panel Double-click the Wireless Link iconTo enable infrared communication with Windows Configuring HotSync Manager for infrared communication 222Performing an IR HotSync operation Advanced HotSync Operations 223Handheld If needed, connect the cable to your computerTo perform an IR HotSync operation Returning to serial cable HotSync operationsUncheck InfraRed on the menu To disable infrared communication with WindowsConducting a HotSync operation via a network Box226 To perform a network HotSync operation via a LAN Using File LinkPerforming a network HotSync operation via a LAN 227To create a user profile Creating a user profileClick New Enter a unique name for the profile, and click OK Click ProfilesAdvanced HotSync Operations 229 Click Yes to transfer all the profile data to the phoneTo use a profile for the first-time HotSync operation 230 Maintaining Your Phone Maximizing battery life Resetting your phoneHis chapter provides information on the following 231232 Battery considerationsCaring for your phone Resetting your phone Performing a soft resetReset tool Unscrew the tip of the stylus to access the reset toolTo perform a soft reset Performing a warm or safe resetTo perform a hard reset Press any other button to perform a soft resetPerforming a hard reset Maintaining Your Phone 235236 To restore your data after a hard resetSelect Desktop overwrites handheld 237 238 Treo Review this section to see if your problem is listedTroubleshooting Tips 239 Normal operating mode and start using Palm Desktop software Software installation problemsTo install software AgainOperating problems Tapping and keyboard problemsWireless communication problems Tap Clear Voicemail IconCant dial international Troubleshooting Tips 243Make sure you dialed the correct number NumbersVerify that you are in a coverage area 244Show Only Due Items is selected Application problemsTo Do List, tap Show and check whether Restart your computer HotSync problems246 Troubleshooting Tips Beaming problems Reinstall the Palm Desktop software248 Password problemsForgot the password to show my hidden or masked records Technical support 249250 Performance and Safety Important Information About Your Phone and ServiceMaintaining Safe Use of and Access to Your Phone Caring for and Protecting Your Phone Battery Acknowledging Special Precautions and the FCC NoticeExposure to Radio Frequency Energy SAR Handspring Product WarrantyUser Guide Proprietary Notice 254Handspring, Inc End User Software License Agreement Other Product Information 255Other Product Information GNU Library General Public License Other Product Information 257Other Product Information Other Product 11 Information Used for software interchange Other Product 11 Information No Warranty How to Apply These Terms to Your New Library Acknowledgments 264Other Product Information Other Product Information Index IndexBold font for text 75 Bookmarks Chain calculations 167 Charger Connecting 9 See also PIM Floating events 127 Fonts Formats preferences See also Private records Hold button Command equivalents key- board Microphone 6 Microsoft PhoneBook SMS Soft reset 233 Sorting HotSync operations 246 port User name