HotSync problems

ProblemSolution

Why can’t I synchronizemy phone with my computer?

Section 10

Try each of these in turn. After each step, try to synchronize to see if the problem persists:

▶Make sure you installed the software that came with your phone. You must install this software even if you upgraded from another Palm OS handheld.

▶Make sure there are no active calls on your PCS Treo 300 before you begin a HotSync operation. You cannot synchronize while you have an active call, and you cannot make or receive calls during a HotSync operation.

▶Make sure you selected your user name in Palm Desktop software before beginning the HotSync operation.

▶Perform a soft reset. See page 233 for details.

▶Make sure the HotSync Manager icon ‘ appears in the Windows system tray in the lower-right corner of the screen. If it does not appear, open the Start menu, select Programs, Handspring, and then HotSync Manager.

▶Click the HotSync Manager icon and make sure that the Local USB option has a check next to it. If you are using an optional serial cable, make sure that the Local Serial has a check next to it, then select Setup and confirm that the COM port setting matches the port where you attached the serial cable.

▶Make sure the cable is connected securely to your computer and your phone.

▶Make sure you are using the correct type of cable. If your computer does not have a USB port, or is running Windows 95 or Windows NT 4.0, you must use a serial cable.

▶If you’re using a USB cable, insert the Handspring CD into your computer, use Windows Explorer or My Computer to navigate to the Utilities folder, and then run the Visor USB registry utility.

▶If you are using a USB cable, disconnect any other USB devices you are using. If you’re connecting your cable to a USB hub, disconnect it and connect your cable directly to your computer.

▶If you are using a serial cable, try a lower baud rate setting on the Local tab in the Setup dialog box.

▶Restart your computer.

▶If you installed a conduit from a third-party software developer, contact the developer for support.

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Troubleshooting Tips

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Handspring 300 manual HotSync problems, Restart your computer, Troubleshooting Tips