Handspring 300 Password problems, Forgot the password to show my hidden or masked records, 248

Password problems

Problem

I forgot the password to show my hidden or masked records.

I forgot the password and my phone is locked.

Solution

You can use Security to delete the password. If you do this, your phone deletes all entries marked as private. You can, however,performaHotSyncoperationbeforeyoudeletethe password: theHotSyncprocess backsup allentries,whether or not they are marked private. In this case, the following procedure restores your private entries and lets you access them:

1.Use the Palm Desktop software and the cable to synchronize your data.

2.Tap Forgotten Password in Security to remove the password and delete all private records.

3.Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your phone.

▶The default password for your phone is the last four-digits of your phone number.

▶If Wireless Mode Lock is on, you can use the handheld mode features of your phone, but you must contact Sprint to unlock wireless mode.

▶If Communicator Lock is on, you must perform a hard reset (see page 235 for details) to access the handheld mode features of your phone, and you must contact Sprint to unlock wireless mode.

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Section 10

Troubleshooting Tips