Manuals / Handspring / Cell Phone / Cell Phone

Handspring 300 manual Technical support, 249

Models: 300

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Page 257

Technical support

If you cannot solve your problem after reviewing the sources listed at the beginning of this appendix, check our web site www.sprintpcs.com for the latest technical support information, or call *2 if you have questions.

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

▶The name and version of the operating system you are using

▶The actual error message or state you are experiencing

▶The steps you take to reproduce the problem

Section 10

Troubleshooting Tips

Troubleshooting 10

Tips

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Handspring 300 manual Technical support, 249

Contents

Online User’s Guide Copyright Warranty and License AgreementDisclaimer and limitation of liability Software download availableContents Applications Overview Application-Specific Tasks Setting Preferences for Your Phone Advanced HotSync Operations Troubleshooting Tips Introduction to Your PCS Phone Handspring Treo 300 Introduction to Your PCS Phone Handspring TreoSold separately MB RAM memory What is a PCS Treo 300?System requirements Minimum requirementsTo upgrade Upgrade informationEach device must have a unique name PCS Treo 300 components Rocker switch ContrastLocating front panel controls Speaker Option key Microphone Scroll buttonsSpeaker Functions as the earpiece on your PCS Treo Antenna Stylus LED Power button IR port Ringer switchLocating top panel controls Double-blink red Locating back panel components Green = Fully chargedPlug the travel charger into a wall outlet Charging the batteryTo charge the battery with the travel charger Turning your PCS Treo 300 on and off Press the power button twice in quick successionTo adjust the display Adjusting the displayPress Option Type the letter Q Press Space to finishUsing the stylus to get things done Menu bar Command buttons Pick list Check boxElements of the phone interface Moving around the screen Scroll barTap an item with the stylus Customizing your phoneTo move around the screen do one of the following Displaying online tipsHold Option and press Return to finish Tap the Preferences category you want to viewTo open the Preferences screens To automatically set the current date and timeTap AM or PM Hold Option and press Return to finish Tap the up or down arrows to change the hourTap the Set Date box Tap hereTo use the headset Using the headsetPlace the speaker in your ear To connect the HotSync cable Connecting the HotSync cableSerial cable and port Using desktop softwareTo install Palm Desktop software Using your phone with Palm Desktop softwarePrint data from your desktop software on any printer Connect the HotSync cable. See page 19 for instructionsTo install Palm Mail Using your phone with Microsoft OutlookSelect Mail Setup under Programs/Handspring or Palm on Windows Start menuEntering Data in Your Phone Entering Data in Your PhoneType the letter you want to capitalize Using the PCS Treo 300 keyboardPress Shift Press the key where the number or symbol appears in blue Press Backspace to cancel itPress Shift twice Press OptionTo enter accented characters Typing accented charactersTyping extended characters To enter extended characters~ † ‡ Navigation keystrokes Using menusTo use the menu bar Keyboard shortcut menu commandsYour phone includes the following predefined ShortCuts Using text ShortCutsUsing the onscreen keyboard Importing data Using your computer keyboardTo import data Entering Data in Your Phone Managing Your Applications Managing Your ApplicationsTo open an application Using the Applications LauncherOpening applications To categorize an application Switching between applicationsCategorizing applications Changing the Applications Launcher display To display applications by categoryTo change the Applications Launcher display Under Options, select Preferences/RInstalling add-on applications Installing and removing applicationsChoosing preferences Open an application Press MenuDouble-click the Palm Desktop icon on your desktop To install add-on software on your phoneClick Install Click Open Hold Option and press Return twice to finish Click DoneRemoving applications To remove an add-on applicationPalm and then Uninstall Click Yes to uninstall the softwareSecurity Removing Palm Desktop softwareSecurity, you can do the following Assigning a passwordTo assign a password To change or delete your password Tap the Password box Enter the current passwordChanging or deleting a password To delete a forgotten password Recovering from a forgotten passwordTap Lost Password Tap here Hold Option and press Return for YesApplications Overview PhoneBook Date Book Plus Blazer Memo PadTo Do List CityTime Calculator Expense Create up to 50 speed dial entries PhoneBookPhoneBook, you can do the following To open PhoneBookTo open Date Book Plus Date Book PlusDate Book Plus, you can do the following Press Blazer . Blazer opens and the Page view appears Blazer Web BrowserBlazer, you can do the following To open BlazerTake notes or any kind of message on your phone Memo PadMemo Pad, you can do the following To open Memo PadTo open SMS SMS, you can do the followingPress Option Press Date Book Plus To Do ListTo Do List displays the category of items you last viewed To Do List, you can do the followingPress Option Press Blazer CityTimeCityTime, you can do the following To open CityTimeCalculator Switch to basic mode to perform simple calculationsPress Option Press Memo Pad Calculator, you can do the followingPress Option Press Menu Tap the Expense icon ExpenseExpense, you can do the following To open ExpenseCommon Tasks Common TasksTo create a record Creating recordsUnder Record, select New… /N Tap New Blinking cursor One or more edit lines Editing recordsBlinking cursor Edit line Entering text Edit menuDeleting records Following commands may appear in an Edit menuMemo Pad Delete Memo Expense Delete Item To delete a record in any of the PIM applicationsOther ways to delete records Purging recordsYou can also delete records in the following ways Open the application Press Menu Categorizing recordsTo purge records System-defined and user-defined categoriesSelect the category for the record Open the record you want to categorizeTo move a record into a category Record, select Edit Contact /ETap New Enter the name of the new category Select the category you want to viewTo display a category of records To define a new categoryTo rename a category Your phone offers several ways to find information quickly Finding recordsFirst name initial and last name Last name Looking up Contacts records in PhoneBookTo use Find Using FindTap the text that you want to review Using Phone Number LookupTo use Phone Number Lookup Under Options, select Phone Lookup /LPhone Number Lookup tips Tap Who Open the Expense record to which you want to add namesOpen the application to display the list screen Press Menu Sorting lists of recordsDisplay the entry that you want to make private Making records privateHiding and masking private records To make a record privateTap the shaded bar that masks the record Change the security settingPress Return Display the entry to which you want to add a note Attaching notesTap the Note icon Choosing fontsSmall font Bold font Large font Exchanging and updating data HotSync operationsPerforming a HotSync operation for the first time To perform a local HotSync operationPress the HotSync button on the cable Beaming information An application installed in RAM memoryTo beam an application To receive beamed information Turn on your phoneApplication-Specific Tasks Application-Specific TasksTo change the PhoneBook view, do one of the following Repeatedly press PhoneBook to cycle through the viewsSpeed Dial view Mode is on Signal strength iconContacts view Active Call viewTo define a Speed Dial button Using the Speed Dial viewDefining a Speed Dial button Adding Contacts list entries to your Speed Dial list Tap the Dial Extra Digits Automatically check box toPress Space to dial Select the entry you want to use and press ReturnCalling a Speed Dial number To dial a number from the Speed Dial viewEdit Entry dialog, enter the new information Close the lid to end the callChanging a Speed Dial entry To change a Speed Dial entryFrom the Speed Dial view, press Menu Drag the entries to the slot where you want them to appearEdit Entry dialog, tap Delete Press Space to dial Close the lid to end the call Under Record, select New Contact /N Return to finishTo create a new Contacts entry To duplicate an entry Duplicating a Contacts entryUnder Record, and select Duplicate Contact /T Calling a number in your Contacts listTap the pick list next to the label you want to change Press Space to open the entry Press MenuSelect a new label Hold Option and press Return to finish Select any of the following settingsChanging Contact entry details To open the Contact Entry Details dialog boxReviewing Call History Using the Call History viewTo review Call History Missed call Outgoing call Incoming callUse the scroll buttons to select the number you want to add To purge entries in Call History view Select the entry you want to addPurging Call History Select the purge option you want to use Using the Active Call viewTap the pick list to choose which calls to purge Receiving CallsTo silence the ring, do any of the following Slide the ringer switch to the silent positionClose the lid if it is open Press the top scroll button Press Return Tap Mute Place or answer a call Tap Cancel Spkr to turn off the speakerphonePlace a call From the Active Call screen, tap Spkrphone Handling Multiple Calls Call status indicator Tap Hold TapOffTo respond to call waiting, do one of the following 101Place two calls Dial the numberReturn for Yes Tap There are several ways to access your voicemail mailboxChecking voicemail To check voicemailSelect the call forwarding option you want to use You can redial the last number you called 106 Tap Make Emergency CallPhoneBook menus 107 108 Call Preferences 110 Other than United States or Canada, numbers areApplication-Specific Tasks 111 Enables you to change the default passwordRoaming List Phone Number Displays your phone numberCommunication software on your phone SupportTo view or select a date, do one of the following Working in Day ViewTap to select Next yearScheduling an event Current date To schedule an eventAre defined for the new event Tap the event you want to reschedule Enter a description of the eventRescheduling an event To reschedule an eventSetting an alarm for an event Tap the event to which you want to assign an alarmTo set an alarm for an event Enter numberof time units hereTap the event To dismiss the alarm reminder, do one of the followingTap the Repeat box to open the Change Repeat dialog box Scheduling repeating or continuous eventsRepeat box Select the record you want to change or deleteChanging and deleting repeating or continuous events To change or delete repeating events120 Considerations for repeating or continuous eventsApplication-Specific Tasks 121 Repeatedly press Date Book Plus to display the next viewChanging the Date Book Plus view Drag the stylus below the date bar and then lift it Week View with Text icon Tips for using Week View with Text Tips for using Week ViewWorking in Week View with Text Application-Specific Tasks 123Keep the following points in mind Tips for using Month ViewWorking in Month View Previous/next monthWorking in Year View Tips for using Year ViewButton Working in List ViewSelected Scroll to List View button Tips for using List ViewSpotting event conflicts 126Tap the circle to the right or left of the event From the Day View, press MenuTap the check box next to the item Select the event you want to save as a template Press Menu 130 Date Book Plus menusRecord menu List View Day View Application-Specific Tasks 131 Options menuWeek View Day View Week View with Text Month View Year View 132 Floating events 134 Application-Specific Tasks 135 136 Number in the title barTitle bar for the first and last weeks in the month Each dayYear View display Daily from the Year View displayThis text Undated, Dated only, and Undated onlyTime Shows version information for Date Book PlusEnter the URL you want to view Blazer140 Working with bookmarksTo view a bookmark Viewing bookmarked pagesAdding bookmarks To bookmark the currentTo define a bookmark From the Bookmark view, press MenuUnder Bookmark, select Add Bookmark /A 142To edit a bookmark Editing bookmarksDeleting bookmarks To delete a bookmarkDrag the page to the slot where you want it to appear Menu Blazer menusView Section Application-Specific Tasks 145146 Bookmarks menu Bookmark view Go menus View Options menuBrowser tab For details Set Proxy. Opens the Set Proxy dialog box where you canTerminates your connection to the Internet Displays version information for BlazerTo create a new memo Memo list, tap the text of the memoTap New Reviewing memos150 Memo Pad menusRecord menus Memo list Memo screen Options menus Receiving text messages PCS voicemail paging system PCS messaging websiteSingle message alert Returns you to the previous applicationTips Other category you’ve definedViewing text messages To view text messages in the List viewResponding to text messages Open the message to which you want to respondCalling the sender To call the senderYou can save time by copying text from your messages RespondSelect the deletion method you want to use 156 SMS menusMessage menus List view Message view Shows version information for SMS Delete messagesPress Option and then press Date Book Plus Setting priorityPress a scroll button to deselect the To Do item To create a To Do itemTap the text of the item whose details you want to change Tap the Priority number on the left side of the To Do itemTap the Due Date pick list Tap the date that you want to assign the itemTap the check box on the left side of the item Tap the Category pick listCompleted To Do item To Do Show Options To change the Show Options settings162 To Do List menusRecord menu Options menu Press Option and then press Blazer Setting your home cityTo set your home city Under Options, select Select Home City /HAdding cities To set your remote citiesTo add a city to the list Under Options, select Edit Cities /EOptions menu Basic Calculator includes the following buttons Press Option and then press Memo PadClears any value that is stored in the Calculator memory Using the Advanced Calculator modeDisplaying Recent Calculations To display recent calculationsPrimary buttons Using the Advanced Calculator buttonsTap here to change views 168Application-Specific Tasks 169 Math buttonsTrigonometry buttons Finance buttons = 360 30 years x 12 months APR = PV = 100,000 FV =To solve this example 170Application-Specific Tasks 171 Tap Solve Hold Option and press Return to finish172 Logic buttonsStatistics buttons Application-Specific Tasks 173 Weight/Temp buttons174 Length buttonsArea buttons 175 Volume buttonsTap the pick list and select the view you modified From the Advanced Calculator screen, press MenuTap the pick list and select the view you want to modify Program menu Advanced Calculator Calculator menusOptions menus Basic Calculator Advanced Calculator 178 To create an Expense itemTap the Expense item to which you want to assign details Select the new date Hold Option and press Return to finishTo customize the Currency pick list Select any of the following optionsCustomizing the Currency pick list To define a custom currency symbol Defining a custom currency symbolTap one of the four Country boxes Under Options, select Custom Currencies /YShow Options Expense list, tap Show Select any of the optionsTo open the Show Options dialog box Tap ShowApplication-Specific Tasks 183 Creating or printing an expense reportTo create or print an expense report Click the expense category that you wantClick to select Categories 184185 Using expense report templatesClick Options To view your expense data using a Microsoft Excel templateExpense menus Record menuOptions menu 188 Your phone and the HotSync cable Setting Preferences for Your PhonePreferences screens, you can do the following Buttons Preferences Viewing PreferencesTap the application that you want to assign to the button To change the Buttons PreferencesConnection Preferences Setting Preferences for Your Phone 191HotSync Buttons Preferences To change the HotSync Buttons PreferencesConnection Methods Predefined configurationsModem Setting an infrared to modem configurationTo create an IrCOMM to Modem connection 194 Digitizer PreferencesTo set the country default Country defaultFormats Preferences Time, date, week start, and numbers formatsTo set the Auto-off delay Auto-off delayGeneral Preferences Tap the Auto-offpick listTo set the system, alarm, and game sounds System, alarm, and game soundsSetting Preferences for Your Phone 197 Network PreferencesCreating a new packet data configuration Connecting automaticallyTap the check box Hold Option and press Return to finish To choose an automatic connectionTap the User Name field Enter your user name Press Menu Under Service, select New /NEnter the Service name 200 Entering a passwordTo enter a password Setting Preferences for Your Phone 201 Enter password here Tap hereSelect the appropriate Connection Selecting a connectionMake sure the Mobile IP check box is selected Defining an IP address for a Mobile IP service template Tap HA Password and enter your Home Agent passwordTap the IP Address check box to select it Select check boxIP address field below the check box Defining Tunneling and SPI in a Mobile IP service templateTo enter a permanent IP address Tap Advanced 204To define a Simple IP service template 1. Tap Details Adding detailed information to a Simple IP service templateTap the Tunneling pick list and select Reverse or Forward To enter Tunneling and SPIDeselect the Mobile IP check box Defining the IP address in a Simple IP service templateTap Advanced Tap the IP Address check box to select it Deselect check boxSetting Preferences for Your Phone 207 Defining DNS addresses in a Simple IP service templateTo delete a service template Deleting a service templateUnder Service, select Delete /D Tap the Query DNS check box to deselect itDisplaying expanded Service Connection Progress messages Network Preferences menu commandsChecking your wireless service status Owner Preferences Setting Preferences for Your Phone 211 To select ring volume settingsRinger Preferences To unlock the Owner Preferences screen Tap UnlockTo select ring tone settings ShortCuts Preferences Setting Preferences for Your Phone 213Creating a ShortCut To create a ShortCutTap the ShortCut you want to delete After you create a ShortCut, you can modify it at any time215 Advanced HotSync Operations216 Selecting HotSync setup optionsTo set the HotSync options Software and your phone to find and use the fastest speed To customize HotSync application settings Customizing HotSync application settingsFrom the HotSync Manager menu, choose Custom 218Advanced HotSync Operations 219 IR HotSync operationsClick Change Double-click the Infrared icon Select Enable infrared communicationClick the Options tab Preparing your computer for infrared communicationControl Panel Double-click the Wireless Link iconTo enable infrared communication with Windows 222 Configuring HotSync Manager for infrared communicationAdvanced HotSync Operations 223 Performing an IR HotSync operationTo perform an IR HotSync operation If needed, connect the cable to your computerHandheld Returning to serial cable HotSync operationsConducting a HotSync operation via a network To disable infrared communication with WindowsUncheck InfraRed on the menu Box226 Performing a network HotSync operation via a LAN Using File LinkTo perform a network HotSync operation via a LAN 227Click New Enter a unique name for the profile, and click OK Creating a user profileTo create a user profile Click ProfilesAdvanced HotSync Operations 229 Click Yes to transfer all the profile data to the phoneTo use a profile for the first-time HotSync operation 230 His chapter provides information on the following Maximizing battery life Resetting your phoneMaintaining Your Phone 231232 Battery considerationsCaring for your phone Performing a soft reset Resetting your phoneTo perform a soft reset Unscrew the tip of the stylus to access the reset toolReset tool Performing a warm or safe resetPerforming a hard reset Press any other button to perform a soft resetTo perform a hard reset Maintaining Your Phone 235236 To restore your data after a hard resetSelect Desktop overwrites handheld 237 238 Treo Review this section to see if your problem is listedTroubleshooting Tips 239 To install software Software installation problemsNormal operating mode and start using Palm Desktop software AgainTapping and keyboard problems Operating problemsTap Clear Voicemail Icon Wireless communication problemsMake sure you dialed the correct number Troubleshooting Tips 243Cant dial international Numbers244 Verify that you are in a coverage areaShow Only Due Items is selected Application problemsTo Do List, tap Show and check whether Restart your computer HotSync problems246 Troubleshooting Tips Reinstall the Palm Desktop software Beaming problems248 Password problemsForgot the password to show my hidden or masked records 249 Technical support250 Important Information About Your Phone and Service Performance and SafetyMaintaining Safe Use of and Access to Your Phone Acknowledging Special Precautions and the FCC Notice Caring for and Protecting Your Phone BatteryUser Guide Proprietary Notice Handspring Product WarrantyExposure to Radio Frequency Energy SAR 254Other Product Information 255 Handspring, Inc End User Software License AgreementOther Product Information Other Product Information 257 GNU Library General Public LicenseOther Product Information Other Product 11 Information Used for software interchange Other Product 11 Information No Warranty How to Apply These Terms to Your New Library 264 AcknowledgmentsOther Product Information Other Product Information Index IndexBold font for text 75 Bookmarks Chain calculations 167 Charger Connecting 9 See also PIM Floating events 127 Fonts Formats preferences See also Private records Hold button Command equivalents key- board Microphone 6 Microsoft PhoneBook SMS Soft reset 233 Sorting HotSync operations 246 port User name