Operating problems, Tapping and keyboard problems | Handspring 300

Operating problems

Problem

My phone won’t turn on.

My phone keeps turning itself off.

Myphoneis not makingany sounds.

My phone has frozen.

I don’t see anything on my phone’s screen.

Solution

Try each of these in turn:

▶Adjust the display settings.

▶Make sure the battery is fully charged.

▶Perform a soft reset. See page 233 for details.

▶If your phone still does not operate, try a hard reset. See page 235 for details.

Your phone is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See page 196 for details.

▶Check the ringer switch setting on top of your

phone. The setting turns off all sounds on your phone.

▶Check the System Sound setting. See page 196 for details.

This is most commonly attributed to conflicts with third- party software. Try each of these in turn:

▶Perform a soft reset. See page 233 for details.

▶Delete any application you recently installed. See page 42 for details.

▶Perform a warm reset. See page 234 for details.

▶Perform a hard reset. See page 235 for details.

▶Adjust the display settings.

▶Charge the battery.

▶Perform a soft reset.

Troubleshooting 10 Tips

Tapping and keyboard problems

Problem

When I tap the buttons or screen icons, it activates the wrong feature.

WhenI press Menu , nothing happens.

Solution

Calibrate the screen. See page 194 for details.

Not all applications or screens have menus. Try changing to a different application.

Section 10

Troubleshooting Tips 241

Image 249

Handspring 300 manual Operating problems, Tapping and keyboard problems

Contents

Online User’s Guide Copyright Warranty and License AgreementDisclaimer and limitation of liability Software download available Contents Applications Overview Application-Specific Tasks Setting Preferences for Your Phone Advanced HotSync Operations Troubleshooting Tips Introduction to Your PCS Phone Handspring Treo 300 Introduction to Your PCS Phone Handspring Treo Sold separately MB RAM memory What is a PCS Treo 300?System requirements Minimum requirements To upgrade Upgrade information Each device must have a unique name PCS Treo 300 components Rocker switch ContrastLocating front panel controls Speaker Option key Microphone Scroll buttons Speaker Functions as the earpiece on your PCS Treo Stylus LED Power button IR port Ringer switch Locating top panel controlsAntenna Double-blink red Locating back panel components Green = Fully charged Charging the battery To charge the battery with the travel chargerPlug the travel charger into a wall outlet Turning your PCS Treo 300 on and off Press the power button twice in quick succession To adjust the display Adjusting the displayPress Option Type the letter Q Press Space to finish Using the stylus to get things done Command buttons Pick list Check box Elements of the phone interfaceMenu bar Moving around the screen Scroll bar Tap an item with the stylus Customizing your phoneTo move around the screen do one of the following Displaying online tips Hold Option and press Return to finish Tap the Preferences category you want to viewTo open the Preferences screens To automatically set the current date and time Tap AM or PM Hold Option and press Return to finish Tap the up or down arrows to change the hourTap the Set Date box Tap here Using the headset Place the speaker in your earTo use the headset To connect the HotSync cable Connecting the HotSync cable Serial cable and port Using desktop software To install Palm Desktop software Using your phone with Palm Desktop softwarePrint data from your desktop software on any printer Connect the HotSync cable. See page 19 for instructions To install Palm Mail Using your phone with Microsoft OutlookSelect Mail Setup under Programs/Handspring or Palm on Windows Start menu Entering Data in Your Phone Entering Data in Your Phone Using the PCS Treo 300 keyboard Press ShiftType the letter you want to capitalize Press the key where the number or symbol appears in blue Press Backspace to cancel itPress Shift twice Press Option To enter accented characters Typing accented charactersTyping extended characters To enter extended characters ~ † ‡ Navigation keystrokes Using menus To use the menu bar Keyboard shortcut menu commands Your phone includes the following predefined ShortCuts Using text ShortCuts Using the onscreen keyboard Importing data Using your computer keyboard To import data Entering Data in Your Phone Managing Your Applications Managing Your Applications Using the Applications Launcher Opening applicationsTo open an application Switching between applications Categorizing applicationsTo categorize an application Changing the Applications Launcher display To display applications by categoryTo change the Applications Launcher display Under Options, select Preferences/R Installing add-on applications Installing and removing applicationsChoosing preferences Open an application Press Menu To install add-on software on your phone Click InstallDouble-click the Palm Desktop icon on your desktop Click Open Hold Option and press Return twice to finish Click DoneRemoving applications To remove an add-on application Palm and then Uninstall Click Yes to uninstall the softwareSecurity Removing Palm Desktop software Assigning a password To assign a passwordSecurity, you can do the following Tap the Password box Enter the current password Changing or deleting a passwordTo change or delete your password To delete a forgotten password Recovering from a forgotten passwordTap Lost Password Tap here Hold Option and press Return for Yes PhoneBook Date Book Plus Blazer Memo Pad To Do List CityTime Calculator ExpenseApplications Overview Create up to 50 speed dial entries PhoneBookPhoneBook, you can do the following To open PhoneBook Date Book Plus Date Book Plus, you can do the followingTo open Date Book Plus Press Blazer . Blazer opens and the Page view appears Blazer Web BrowserBlazer, you can do the following To open Blazer Take notes or any kind of message on your phone Memo PadMemo Pad, you can do the following To open Memo Pad To open SMS SMS, you can do the following Press Option Press Date Book Plus To Do ListTo Do List displays the category of items you last viewed To Do List, you can do the following Press Option Press Blazer CityTimeCityTime, you can do the following To open CityTime Calculator Switch to basic mode to perform simple calculationsPress Option Press Memo Pad Calculator, you can do the following Press Option Press Menu Tap the Expense icon ExpenseExpense, you can do the following To open Expense Common Tasks Common Tasks Creating records Under Record, select New… /N Tap NewTo create a record Blinking cursor One or more edit lines Editing recordsBlinking cursor Edit line Entering text Edit menu Deleting records Following commands may appear in an Edit menuMemo Pad Delete Memo Expense Delete Item To delete a record in any of the PIM applications Purging records You can also delete records in the following waysOther ways to delete records Open the application Press Menu Categorizing recordsTo purge records System-defined and user-defined categories Select the category for the record Open the record you want to categorizeTo move a record into a category Record, select Edit Contact /E Tap New Enter the name of the new category Select the category you want to viewTo display a category of records To define a new category To rename a category Your phone offers several ways to find information quickly Finding recordsFirst name initial and last name Last name Looking up Contacts records in PhoneBook To use Find Using Find Tap the text that you want to review Using Phone Number LookupTo use Phone Number Lookup Under Options, select Phone Lookup /L Phone Number Lookup tips Tap Who Open the Expense record to which you want to add names Open the application to display the list screen Press Menu Sorting lists of records Display the entry that you want to make private Making records privateHiding and masking private records To make a record private Change the security setting Press ReturnTap the shaded bar that masks the record Display the entry to which you want to add a note Attaching notes Tap the Note icon Choosing fonts Small font Bold font Large font Exchanging and updating data HotSync operationsPerforming a HotSync operation for the first time To perform a local HotSync operation Press the HotSync button on the cable Beaming information An application installed in RAM memory To beam an application To receive beamed information Turn on your phone Application-Specific Tasks Application-Specific Tasks To change the PhoneBook view, do one of the following Repeatedly press PhoneBook to cycle through the views Speed Dial view Mode is on Signal strength iconContacts view Active Call view Using the Speed Dial view Defining a Speed Dial buttonTo define a Speed Dial button Adding Contacts list entries to your Speed Dial list Tap the Dial Extra Digits Automatically check box to Press Space to dial Select the entry you want to use and press ReturnCalling a Speed Dial number To dial a number from the Speed Dial view Edit Entry dialog, enter the new information Close the lid to end the callChanging a Speed Dial entry To change a Speed Dial entry Drag the entries to the slot where you want them to appear Edit Entry dialog, tap DeleteFrom the Speed Dial view, press Menu Press Space to dial Close the lid to end the call Return to finish To create a new Contacts entryUnder Record, select New Contact /N To duplicate an entry Duplicating a Contacts entryUnder Record, and select Duplicate Contact /T Calling a number in your Contacts list Tap the pick list next to the label you want to change Press Space to open the entry Press Menu Select a new label Hold Option and press Return to finish Select any of the following settingsChanging Contact entry details To open the Contact Entry Details dialog box Reviewing Call History Using the Call History viewTo review Call History Missed call Outgoing call Incoming call Use the scroll buttons to select the number you want to add Select the entry you want to add Purging Call HistoryTo purge entries in Call History view Select the purge option you want to use Using the Active Call viewTap the pick list to choose which calls to purge Receiving Calls Slide the ringer switch to the silent position Close the lid if it is open Press the top scroll buttonTo silence the ring, do any of the following Press Return Tap Mute Tap Cancel Spkr to turn off the speakerphone Place a call From the Active Call screen, tap SpkrphonePlace or answer a call Handling Multiple Calls Call status indicator Tap Hold TapOffTo respond to call waiting, do one of the following 101 Dial the number Return for YesPlace two calls Tap There are several ways to access your voicemail mailboxChecking voicemail To check voicemail Select the call forwarding option you want to use You can redial the last number you called Tap Make Emergency Call PhoneBook menus106 107 108 Call Preferences 110 Other than United States or Canada, numbers are Application-Specific Tasks 111 Enables you to change the default password Roaming List Phone Number Displays your phone numberCommunication software on your phone Support To view or select a date, do one of the following Working in Day View Tap to select Next yearScheduling an event Current date To schedule an event Are defined for the new event Tap the event you want to reschedule Enter a description of the eventRescheduling an event To reschedule an event Setting an alarm for an event Tap the event to which you want to assign an alarmTo set an alarm for an event Enter numberof time units here Tap the event To dismiss the alarm reminder, do one of the followingTap the Repeat box to open the Change Repeat dialog box Scheduling repeating or continuous events Repeat box Select the record you want to change or deleteChanging and deleting repeating or continuous events To change or delete repeating events 120 Considerations for repeating or continuous events Repeatedly press Date Book Plus to display the next view Changing the Date Book Plus viewApplication-Specific Tasks 121 Drag the stylus below the date bar and then lift it Week View with Text icon Tips for using Week View with Text Tips for using Week ViewWorking in Week View with Text Application-Specific Tasks 123 Keep the following points in mind Tips for using Month ViewWorking in Month View Previous/next month Working in Year View Tips for using Year ViewButton Working in List View Selected Scroll to List View button Tips for using List ViewSpotting event conflicts 126 Tap the circle to the right or left of the event From the Day View, press Menu Tap the check box next to the item Select the event you want to save as a template Press Menu Date Book Plus menus Record menu List View Day View130 Options menu Week View Day View Week View with Text Month View Year ViewApplication-Specific Tasks 131 132 Floating events 134 Application-Specific Tasks 135 136 Number in the title bar Title bar for the first and last weeks in the month Each dayYear View display Daily from the Year View display This text Undated, Dated only, and Undated onlyTime Shows version information for Date Book Plus Enter the URL you want to view Blazer 140 Working with bookmarks To view a bookmark Viewing bookmarked pagesAdding bookmarks To bookmark the current To define a bookmark From the Bookmark view, press MenuUnder Bookmark, select Add Bookmark /A 142 To edit a bookmark Editing bookmarksDeleting bookmarks To delete a bookmark Drag the page to the slot where you want it to appear Menu Blazer menusView Section Application-Specific Tasks 145 146 Bookmarks menu Bookmark view Go menus View Options menu Browser tab For details Set Proxy. Opens the Set Proxy dialog box where you canTerminates your connection to the Internet Displays version information for Blazer To create a new memo Memo list, tap the text of the memoTap New Reviewing memos Memo Pad menus Record menus Memo list Memo screen Options menus150 Receiving text messages PCS voicemail paging system PCS messaging websiteSingle message alert Returns you to the previous application Tips Other category you’ve definedViewing text messages To view text messages in the List view Responding to text messages Open the message to which you want to respondCalling the sender To call the sender You can save time by copying text from your messages Respond Select the deletion method you want to use SMS menus Message menus List view Message view156 Shows version information for SMS Delete messages Press Option and then press Date Book Plus Setting priorityPress a scroll button to deselect the To Do item To create a To Do item Tap the text of the item whose details you want to change Tap the Priority number on the left side of the To Do itemTap the Due Date pick list Tap the date that you want to assign the item Tap the check box on the left side of the item Tap the Category pick list Completed To Do item To Do Show Options To change the Show Options settings To Do List menus Record menu Options menu162 Press Option and then press Blazer Setting your home cityTo set your home city Under Options, select Select Home City /H Adding cities To set your remote citiesTo add a city to the list Under Options, select Edit Cities /E Options menu Basic Calculator includes the following buttons Press Option and then press Memo Pad Clears any value that is stored in the Calculator memory Using the Advanced Calculator modeDisplaying Recent Calculations To display recent calculations Primary buttons Using the Advanced Calculator buttonsTap here to change views 168 Math buttons Trigonometry buttonsApplication-Specific Tasks 169 Finance buttons = 360 30 years x 12 months APR = PV = 100,000 FV =To solve this example 170 Application-Specific Tasks 171 Tap Solve Hold Option and press Return to finish Logic buttons Statistics buttons172 Application-Specific Tasks 173 Weight/Temp buttons Length buttons Area buttons174 175 Volume buttons From the Advanced Calculator screen, press Menu Tap the pick list and select the view you want to modifyTap the pick list and select the view you modified Calculator menus Options menus Basic Calculator Advanced CalculatorProgram menu Advanced Calculator 178 To create an Expense item Tap the Expense item to which you want to assign details Select the new date Hold Option and press Return to finish Select any of the following options Customizing the Currency pick listTo customize the Currency pick list To define a custom currency symbol Defining a custom currency symbolTap one of the four Country boxes Under Options, select Custom Currencies /Y Show Options Expense list, tap Show Select any of the optionsTo open the Show Options dialog box Tap Show Application-Specific Tasks 183 Creating or printing an expense report To create or print an expense report Click the expense category that you wantClick to select Categories 184 185 Using expense report templates Click Options To view your expense data using a Microsoft Excel templateExpense menus Record menu Options menu 188 Setting Preferences for Your Phone Preferences screens, you can do the followingYour phone and the HotSync cable Buttons Preferences Viewing PreferencesTap the application that you want to assign to the button To change the Buttons Preferences Connection Preferences Setting Preferences for Your Phone 191HotSync Buttons Preferences To change the HotSync Buttons Preferences Connection Methods Predefined configurations Setting an infrared to modem configuration To create an IrCOMM to Modem connectionModem 194 Digitizer Preferences To set the country default Country defaultFormats Preferences Time, date, week start, and numbers formats To set the Auto-off delay Auto-off delayGeneral Preferences Tap the Auto-offpick list To set the system, alarm, and game sounds System, alarm, and game soundsSetting Preferences for Your Phone 197 Network Preferences Creating a new packet data configuration Connecting automaticallyTap the check box Hold Option and press Return to finish To choose an automatic connection Press Menu Under Service, select New /N Enter the Service nameTap the User Name field Enter your user name Entering a password To enter a password200 Setting Preferences for Your Phone 201 Enter password here Tap hereSelect the appropriate Connection Selecting a connection Make sure the Mobile IP check box is selected Defining an IP address for a Mobile IP service template Tap HA Password and enter your Home Agent passwordTap the IP Address check box to select it Select check box IP address field below the check box Defining Tunneling and SPI in a Mobile IP service templateTo enter a permanent IP address Tap Advanced 204 To define a Simple IP service template 1. Tap Details Adding detailed information to a Simple IP service templateTap the Tunneling pick list and select Reverse or Forward To enter Tunneling and SPI Deselect the Mobile IP check box Defining the IP address in a Simple IP service templateTap Advanced Tap the IP Address check box to select it Deselect check box Setting Preferences for Your Phone 207 Defining DNS addresses in a Simple IP service template To delete a service template Deleting a service templateUnder Service, select Delete /D Tap the Query DNS check box to deselect it Network Preferences menu commands Checking your wireless service statusDisplaying expanded Service Connection Progress messages Owner Preferences Setting Preferences for Your Phone 211 To select ring volume settingsRinger Preferences To unlock the Owner Preferences screen Tap Unlock To select ring tone settings ShortCuts Preferences Setting Preferences for Your Phone 213Creating a ShortCut To create a ShortCut Tap the ShortCut you want to delete After you create a ShortCut, you can modify it at any time 215 Advanced HotSync Operations Selecting HotSync setup options To set the HotSync options216 Software and your phone to find and use the fastest speed To customize HotSync application settings Customizing HotSync application settingsFrom the HotSync Manager menu, choose Custom 218 IR HotSync operations Click ChangeAdvanced HotSync Operations 219 Double-click the Infrared icon Select Enable infrared communicationClick the Options tab Preparing your computer for infrared communication Double-click the Wireless Link icon To enable infrared communication with WindowsControl Panel 222 Configuring HotSync Manager for infrared communication Advanced HotSync Operations 223 Performing an IR HotSync operation To perform an IR HotSync operation If needed, connect the cable to your computerHandheld Returning to serial cable HotSync operations Conducting a HotSync operation via a network To disable infrared communication with WindowsUncheck InfraRed on the menu Box 226 Performing a network HotSync operation via a LAN Using File LinkTo perform a network HotSync operation via a LAN 227 Click New Enter a unique name for the profile, and click OK Creating a user profileTo create a user profile Click Profiles Click Yes to transfer all the profile data to the phone To use a profile for the first-time HotSync operationAdvanced HotSync Operations 229 230 His chapter provides information on the following Maximizing battery life Resetting your phoneMaintaining Your Phone 231 Battery considerations Caring for your phone232 Performing a soft reset Resetting your phone To perform a soft reset Unscrew the tip of the stylus to access the reset toolReset tool Performing a warm or safe reset Performing a hard reset Press any other button to perform a soft resetTo perform a hard reset Maintaining Your Phone 235 To restore your data after a hard reset Select Desktop overwrites handheld236 237 238 Review this section to see if your problem is listed Troubleshooting Tips 239Treo To install software Software installation problemsNormal operating mode and start using Palm Desktop software Again Tapping and keyboard problems Operating problems Tap Clear Voicemail Icon Wireless communication problems Make sure you dialed the correct number Troubleshooting Tips 243Cant dial international Numbers 244 Verify that you are in a coverage area Application problems To Do List, tap Show and check whetherShow Only Due Items is selected HotSync problems 246 Troubleshooting TipsRestart your computer Reinstall the Palm Desktop software Beaming problems Password problems Forgot the password to show my hidden or masked records248 249 Technical support 250 Important Information About Your Phone and Service Performance and Safety Maintaining Safe Use of and Access to Your Phone Acknowledging Special Precautions and the FCC Notice Caring for and Protecting Your Phone Battery User Guide Proprietary Notice Handspring Product WarrantyExposure to Radio Frequency Energy SAR 254 Other Product Information 255 Handspring, Inc End User Software License Agreement Other Product Information Other Product Information 257 GNU Library General Public License Other Product Information Other Product 11 Information Used for software interchange Other Product 11 Information No Warranty How to Apply These Terms to Your New Library 264 Acknowledgments Other Product Information Other Product Information Index Index Bold font for text 75 Bookmarks Chain calculations 167 Charger Connecting 9 See also PIM Floating events 127 Fonts Formats preferences See also Private records Hold button Command equivalents key- board Microphone 6 Microsoft PhoneBook SMS Soft reset 233 Sorting HotSync operations 246 port User name