Acer Aspire manual Limited Product

Limited Product

UKWarranty

A. Coverage of Limited Warranty

This Limited Warranty confers upon you specific rights and remedies. The law of the country of your residence may give you different and more expansive rights and remedies, and the provisions of this Limited Warranty shall not operate to impair or abridge any rights or remedies you may have under such local laws. Subject to the Limitations and Exclusions described herein, Acer extends the limit- ed warranties set out below. (As used in this document, “Acer” refers to the Acer company in the country within the Territorial Scope of this Limited Warranty where your Acer System was first sold to an end-user. If you are not sure which Acer company is responsible, please refer to the Warranty Card accompanying your System.

1) System Warranty

Acer warrants any Acer computer hardware product (“System”) first sold to an end-user in a coun- try of the European Economic Area (the “Territorial Scope”), to be free from defects in materials or workmanship under normal use for the duration of the warranty period as stated on the Limited Warranty card supplied with your System (“Warranty Card”). The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase of the System, is your proof of the date of purchase. This Limited Warranty extends beyond the original purchaser to any lawful successor in interest, provided, however, that anyone claiming under this warranty must, upon request, produce the original purchase invoice to be entitled to war- ranty services. Warranty service will be performed based on the primary language used in the EEA country where the service request is made. Warranty repair services involving language based aspects of your System (e.g., keyboards, software) may not be capable of being performed in anoth- er language than the primary language used in the EEA country where the service request is made. Acer will, at its option, repair or replace any defective Systems or parts thereof covered by this Limited Warranty with new or factory-refurbished parts or Systems that are equal to new products in performance. All exchanged parts and Systems replaced under this Limited Warranty will become the property of Acer.

2) Parts & Components Limited Warranty

For genuine Acer parts and components that have been purchased in a country falling in the Territorial Scope of this Limited Warranty and which have been installed in a System at the time of the original purchase of the System, and that are defined as “Options or Accessories” in the Acer price list in force at the time of the purchase by the original end-user, Acer extends a warranty equal to the warranty in effect with respect to the System in which the parts and components are installed.

3) Media & Software Limited Warranty

Regarding Acer-supplied software accompanying the System, Acer warrants the “hard copy” media, e.g. diskettes, CD-ROMs upon which this software is delivered to be free from defects in materials and workmanship for a period of 180 days after the date of purchase by the end user. In the event that you receive defective media, Acer will replace the defective media at no charge to you.

Except for this media warranty, any software is provided “As Is”. Acer does not warrant that the operation of this software will be uninterrupted or error-free, or that this software will meet your requirements.

B. Warranty Limitations and Exclusions

The limited warranties with respect to Systems, Parts & Components, Media & Software, (collec- tively, “Product” or “Products”) are subject to the following exclusions and limitations:

1) Exclusions

This Limited Warranty does not extend to:

1.1any Product not manufactured by or for Acer, or first sold to an end-user in a country without the Territorial Scope of this Limited Warranty (except notebooks subject to the “International Traveler Warranty”).

1.2any Product that has been damaged or rendered defective (a) as a result of use of the Product other than for its normal intended use, failure to use the Product in accordance with the User’s Guide that accompanies the Product, or other misuse, abuse, or negligence to the Product; (b) by the use of parts not manufactured or sold by Acer; (c) by modification of the Product; (d) as a result of service by anyone other than Acer or an Acer Authorized Service Provider; (e) by improper trans- portation or packing when returning the Product to Acer or an Acer Authorized Service Provider; or

(f) by improper installation of third-party products (e.g., memory cards).

1.3loss of any, or damage to, programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data or removable storage media. Please note that Acer may opt to replace the Product submitted for warranty services with a remanufactured Product of equal quality, and, thus, any data stored by you on your original Product may become permanently inac- cessible to you.

1.4consumable parts, i.e., parts that require periodic replacement during the normal course of the Products usage, including without limitation, notebook batteries.

1.5minor defects of LCD displays occurring in Products equipped with LCD display technology, pro- vided that there shall not be more than four (4) defective pixels per million pixels on a given LCD

display, and provided further that, if the display panel is divided into nine (9) equal rectan-
gular areas, there shall be one defective pixel in the central area of the display.	UK
2) Disclaimer of Warranty and Limitations
Except for the limited warranties set forth herein, Acer disclaims all other warranties,
expressed or implied or statutory, including but not limited to implied warranties of mer-
chantability or fitness for a particular purpose. Any implied warranties that may be imposed

by applicable law are limited to the terms of this Limited Warranty. In no event shall Acer be liable for any incidental, special or consequential damages, including but not limited to loss of busi- ness, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the Product or any Acer-supplied software that accompanies the Product, even if Acer has been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, under the warranty servic- es described herein is your sole and exclusive remedy with respect to any breach of the Acer Limited Warranty set forth herein.

C. Obtaining Warranty Service

Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Mail-In warranty service with respect to your Product as determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions:

1.Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the war- ranty period specified on the Warranty Card. On-Site repair service is available only in certain geo- graphical areas. Please use the contact information on the Warranty Card to verify that your loca- tion is covered by On-Site service. In areas where On-Site service is not available, Acer offers Carry- In service or Mail-In service.

2.Consult the Warranty Card for the phone numbers and other contact information of the Authorized Service Providers and the Acer Authorized Service Centers in your country.

3.Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions.

4.Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call. Your coopera- tion will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.), Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Acer will. Acer will then issue you a Repair Authorization Number (“RA Number”) for Carry-In or Mail-In service to be used as a means of identifying the Product to be repaired.

5.On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or Acer-authorized technician will be dispatched for repair. Acer may require you to use Mail-In or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable discretion deter- mines that your site is not reasonably accessible of safe for the warranty repairs to be carried out.

6.Carry-In service is performed at Acer Authorized Service Centers. If you chose this service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed.

7.For Mail-In service, you must return the Product to an Acer Authorized Service Provider as iden- tified by Acer personnel at the time the RA Number is issued. If you are opting for Mail-in service, you will also be informed by Acer personnel on how to contact an Acer designated freight for- warder in order to effect the return of your Product free of charge. Acer will return the repaired Product at Acer’s cost. If you do not use the freight forwarding services made available to by Acer, you will be liable for any resulting charges.

8.If available, you should use the original shipping and packing materials and include a description of the symptoms giving rise to your warranty claims. The RA Number must be placed on the exte- rior shipping container.

9.You must provide Acer with proof of place and date of purchase. (i.e., you must include a copy of the original sales receipt shipped with the Product ).

D. Charges

If you cause Acer to start the repair of a Product otherwise covered under this Limited Warranty and, Acer reasonably determines that the Product is not defective and that the problem giving rise to your service call was the result of your lacking ability to use the Product, the installation of incom- patible software by a party other than Acer, computer viruses, and the like, Acer will charge you a flat fee of Euro 100 for any Mail-In or Carry-In service call, and a flat fee of Euro 150 for any On- Site service call.