More information
Troubleshooting tips
The radio cannot be turned on.
•Plug the AC power adapter securely into the radio and a wall outlet.
•Check the power outlet by plugging in another device.
•Press and hold ON/STANDBY for 10 seconds to reboot the unit
No sound.
•Increase the volume setting.
•Make sure the headphones are not plugged in.
The radio does not respond to key presses.
•The radio may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to reset the radio by unplugging and reconnecting the power or by removing and reinstalling the batteries in the base of the radio.
Cannot connect the radio to Internet.
•Check if your access point is turned on.
•Check if the wireless enabler is securely and correctly connected.
•Make sure a firewall is not blocking any outgoing ports.
•Make sure the access point does not restrict connections to specific MAC addresses.
•Make sure you have entered the correct password. Password is case sensitive.
•Your wireless Internet connection may exceed the maximum range for reception. Relocate the Internet Radio closer to the wireless access point.
•The network settings of the radio may be incorrect. Check the network settings in Network Setup in the Settings menu.
•If you are using WEP mode as the wireless security on the wireless router, please select OPEN system authentication mode.
•The Internet Radio does not support WEP shared key mode connection. WEP support
Clock time is incorrect.
•Refer to Account Info in the Settings menu and make sure you have correctly input your locale as reference for automatic clock time update.
•Make sure that Clock sync mode is not set to "Manual".
Weather information are incorrect.
•Refer to Account Info in the Settings menu and make sure you have correctly input your locale as reference for weather information.
The radio connects to the Internet but is unable to play a particular station.
•Check if the station is still broadcasting.
•The station may have reached the maximum number of simultaneous listeners.
•The link to the radio station may be out of date.
•The Internet connection between the radio station server and the radio may be too slow.
Intermittent audio.
•The bandwidth of your wireless LAN may be too low. Move the radio closer to the access point and make sure that there are no obstacles between them.
•The actual transmission speed of digital radio broadcast depends on the service provider (i.e. the Internet radio station).
Cannot skip to the next song while listening to Internet Radio.
•Skipping to the next song in Internet Radio is not available.
Poor FM Tuner reception.
•Move antenna.
•Turn off nearby electrical appliances, such as hair dryer, vacuum cleaner and microwave.
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