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Actiontec electronic HPE400T user manual Troubleshooting

Models: HPE400T

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Troubleshooting 4

This chapter contains a list of problems that may be encountered while using the MegaPlug 4-Port Hub, and techniques to solve them. Note that these techniques may not be successful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

If the Hub is showing signs of trouble, before attempting any other troubleshoot- ing procedures, plug the Hub into a working electrical wall socket.

The Power light doesn’t light up after I plug the Hub into a wall outlet.

First, make sure the Hub is installed and connected correctly. Then, ensure the wall outlet is working by plugging other electric devices into it. If it is working, plug in the Hub again, and if the Power light still doesn’t illuminate, try plugging it into other wall outlets. If the Hub is still experiencing this problem, contact technical support.

The Link light doesn’t light up on the Hub.

If one of the Hub’s Ethernet lights is not illuminating, a LAN connection is not being detected.

sMake sure the Hub is installed and connected correctly.

sCheck the Hub on the computer and make sure it is enabled and working properly. Also, make sure the right type of Ethernet cable is being used.

I can’t connect to the Internet or any of the other computers on the network.

sMake sure the IP address and TCP/IP protocol are set up properly for all the computers on the network, then try to ping the gateway.

sUse the Hub’s Configuration Utility to detect all other Hubs on the network. Then, plug the Hubs into adjacent sockets. If the Ethernet lights still don’t illuminate, contact technical support.

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Actiontec electronic HPE400T user manual Troubleshooting

Contents

Solutions for the Digital Life MegaPlug Ethernet AdapterUser Manual 85 MbpsTable of Contents This page left intentionally blank Actiontec HomePlug 4-Port Hub User ManualPackage Contents Introduction1Features System RequirementsGetting to Know the 4-Port Hub Technical Support Connecting the Hub Connecting theMegaPlug Hub Installing the Configuration Utility Chapter 2 Connecting the MegaPlug Hubs 4. When this window appears, click Finish5. Repeat for other computers connected to a Hub This page left intentionally blank Actiontec MegaPlug 4-Port Hub User ManualConfiguration Utility Using theQuick Setup Advanced Chapter 3 Using the Configuration Utility About The About tab displays the MegaPlug Configuration Utility versionSet All Devices Click this button to encrypt all devices on the MegaPlug networkTroubleshooting TroubleshootingFrequently Asked Questions Actiontec recommends using no more than 16 Hubs on one network This page left intentionally blank Actiontec MegaPlug 4-Port Hub User ManualIP Address Setting Up StaticWindows 98 SE 3. Another menu appears. Select Control Panel 4. When the “Control Panel” window appears, double-click NetworkActiontec MegaPlug 4-Port Hub User Manual 6. The “TCP/IP Properties” window appears. Select IP Address Windows Me Chapter 5 Setting Up Static IP Address 4. When the “Control Panel” window appears, double-click Network3. Another menu appears. Select Control Panel 6. The “TCP/IP Properties” window appears. Click IP Address Windows 3. Another menu appears. Select Control Panel Actiontec MegaPlug 4-Port Hub User ManualChapter 5 Setting Up Static IP Address 10. In the General tab, make sure the circle next to “Obtain an IP Address auto- matically” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone Windows XP Actiontec MegaPlug 4-Port Hub User Manual 7. The “Internet Protocol TCP/IP Properties” window appears 9. Enter the following address in the “IP Address” text box Printer Sharing Setting Up File andFile Sharing 3. Click Change 5. Enter a workgroup name in the “Workgroup” text book 6. Click OK7. Restart the computer Actiontec MegaPlug 4-Port Hub User ManualWindows 6. Click OK 7. Click OK again 8. Restart the computer Actiontec MegaPlug 4-Port Hub User ManualChapter 6 Setting Up File and Printer Sharing 1. Click Start, select Settings, then Control PanelWindows 98, 98SE, and Me 4. Select Service, then click Add. The “Select Network Service” window appears 7. Click OK. The Network window reappears 19. Select an Access Type Printer Sharing 4. A “Properties” window appears, with the “Sharing” tab displayed Specifications A GeneralLED Indicators EnvironmentalPower External, 110 - 240v 0.2a, 50 - 60 Hz Certifications FCC part 15, CE Operating Temperature 0º C to 40º C 32ºF to 104ºFGlossary Ethernet Network PPPoE Point-To-Point Protocol over Ethernet This page left intentionally blank Actiontec MegaPlug 4-Port Hub User ManualRegulatory Compliance Notices NoticesModifications Miscellaneous Legal Notices Limited Warranty Actiontec MegaPlug 4-Port Hub User Manual Return the product to In the United StatesLimited Warranty Actiontec MegaPlug 4-Port Hub User Manual