Acu-Rite 1025 No rainfall, Inaccurate wind, Display screen, not working, online or on the

Troubleshooting

Problem	Possible Solution
	• Make sure both the display unit and 5-in-1 sensor
	are placed away from any heat sources or vents
Inaccurate	(see page 11).
	• Make sure both units are positioned away from
temperature or	moisture sources (see page 11).
humidity	• Make sure 5-in-1 sensor is mounted at least 5ft off
	of the ground.
	• Calibrate indoor and outdoor temperature and
	humidity (see page 20).
	• Check to ensure the rain gauge stabilizer (plastic
	tab) has been removed from the bottom of the
No rainfall	sensor (see page 7).
	• Clear debris, such as leaves, out of the rain
	collector funnel and debris screen.
	• Calibrate the Rain Gauge (see page 21).
	• What is wind reading being compared to? Pro
	weather stations are typically mounted at 30ft
	high or more. Make sure to compare data using
	a sensor positioned at the same mounting height
Inaccurate wind	and within the same general vicinity.
readings	• Check location of the sensor. Ensure itʼs
	mounted a minimum of 5ft in the air with no
	obstructions around it (within several feet).
	•Ensure wind cups are spinning freely. If they
	hesitate or stop try lubricating with graphite
	powder or spray lubricant.
USB connectivity	• Ensure USB cable is securely connected to the
	display unit AND to PC USB port.
not working	• Confirm that the correct mode is selected (see
	page 13).
	• Check that the batteries are installed correctly.
	Batteries may need to be replaced.
Display screen	• Check that power adaptor is fully plugged in (if
not working	using power adapter for power source).
	• Reset the display by pressing the reset button,
	located on the back of the display unit. Date and
	time will need to be entered after a reset.

Troubleshooting

Problem	Possible Solution
	• Confirm the status readout in PC Connect software
	on your PC indicates that data was uploaded OK.
	• Make certain you created an account or logged
	into your existing account on www.acu-link.com,
	and that you have setup your display unit MAC
	ADDRESS online, as well.
	• Check that the USB cable is securely connected to
	the display unit AND to your PC USB port.
	• Make certain the display unit is powered on.
	• Make certain the PC your display unit is
Cannot access data	connected to is always powered on.
	• Make certain the PC your display unit is
online or on the	connected to is always connected to the internet.
Acu-Link mobile app	• Confirm the display unit USB mode is 3 or 4.
	• Confirm your display unit MAC ADDRESS is
	entered into the “UPLOAD” window correctly in
	the PC Connect Software on your PC.
	• Confirm that the “ENABLE” box is checked in the
	“UPLOAD” window in the PC Connect Software
	on your PC.
	• Confirm your display unitʼs MAC ADDRESS is
	correct in your account at www.acu-link.com and
	on the Acu-Link mobile app.
	• Restart the PC Connect Software.
	• Restart your PC.
	• Check that the USB cable is securely connected to
	the display unit AND to your PC USB port.
	• Confirm that the correct USB mode is selected on
PC Connect software	your display unit.
	• Restart the PC Connect Software.
data is different than	• Unplug the USB cable from your PC for about 1
display unit data	minute, re-insert.
	• USB port may be malfunctioning, try another USB
	port.
	• USB cable may be malfunctioning, try another
	USB cable.

If your AcuRite product does not operate properly after trying the troubleshooting steps, visit www.AcuRite.com or call (877) 221-1252 for assistance.

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