to products or parts thereof which have had the serial number removed, altered, defected or rendered illegible. The product must be returned to an authorized dealer for service if purchased outside of the USA.
Note: Please return the product to local authorized dealer for service if purchased outside of the USA.
4.3 Service & Repair
Do not attempt to repair your product. Should the product malfunction, please visit our website at www.acumeninc.com for Consumer Customer Service. If the problem cannot be resolved, return the product to the factory for repair. Under no circumstances should you attempt to open the housing and repair the product. Should you do this, your warranty will be voided.
In USA, securely package and return the product
Acumen Inc.,
101 A Executive Dr., Suite 100,
Sterling, VA 20166
USA.
To Return for Service
a. First visit our website at www.acumeninc.com/returnauthorization.asp to obtain a Return Authorization Number.
b. Enclose your name, address and phone number.
c.Enclose the date of purchase (or receipt as a gift).
d.An description of the malfunction or reason to return.
e.Seven dollars and fifty cents ($7.50) Check or Money Order payable to Acumen Inc. for return postage and handling.
f.To insure prompt “In warranty” service, be sure to include proof of date of purchase.
We recommend you take the necessary precaution of insuring the parcel.
Outside USA, you should contact the local dealer or Acumen distributor in your country for customer service.
Acumen Europe BV
Website: www.acumeninc.com
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