Manuals / Adaptec / Computer Equipment / Computer Drive

Adaptec 1220SA, 58300, 44300, 48300 Solving Problems, In this chapter, Troubleshooting Checklist

Models: 1430SA 1225SA 1420SA 1220SA 48300 44300 58300

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Solving Problems
In this chapter...
Troubleshooting Checklist	54
Recovering from a Disk Drive Failure	54
Resetting the Controller	55

This chapter provides basic troubleshooting information and solutions for solving your HostRAID controller problems.

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Adaptec 1220SA, 58300 Solving Problems, In this chapter, Troubleshooting Checklist, Recovering from a Disk Drive Failure

Contents

Installation and User’s Guide SAS and SATA HostRAID ControllerCopyright TrademarksChanges DisclaimerAdaptec Customer Support Limited 3-Year Hardware Warranty Regulatory Compliance Statements 3 Kit Contents and System Requirements 1 About This Guide2 About Your HostRAID Controller Contents6 Creating a Bootable Array 7 Installing the Driver and an Operating System8 Installing the Driver on an Existing Operating System 5 Getting StartedSolving Problems 9 Managing Your Storage SpaceIntroduction to SAS Understanding RAIDUsing the ARC Utility Using the Adaptec Flash Utility for DOSHostRAID Controller LED and I2C Connector Reference Safety InformationTechnical Specifications Glossary IndexAbout This Guide How to Find More InformationIn this chapter Terminology Used in this GuideHow to Find More Information What You Need to Know Before You BeginTerminology Used in this Guide Conventions Used in This GuideChapter 1 About This Guide l About Your HostRAID Controller HostRAID Controller FeaturesIn this chapter About the Adaptec 58300 ControllerHostRAID Controller Features Array Level FeaturesChapter 2 About Your HostRAID Controller l About the Adaptec 58300 Controller External miniSAS Connectors J3 Aggregate Activity LED Header3.3V PCI-X Connector Chapter 2 About Your HostRAID Controller lAbout the Adaptec 48300 Controller J3 Aggregate Activity LED Header External SAS ConnectorInternal SAS Connector 3.3V PCI-X Connector Chapter 2 About Your HostRAID Controller lAbout the Adaptec 44300 Controller Internal SAS Connector3.3V PCI-X Connector Chapter 2 About Your HostRAID Controller lAbout the Adaptec 1430SA Controller J2 Connector I2CPCIe X4 connector Chapter 2 About Your HostRAID Controller lAbout the Adaptec 1420SA Controller J1 connector I2C J7 Aggregate Activity LED Header J2 LED connector3.3V/5V PCI-X connector Chapter 2 About Your HostRAID Controller lChapter 2 About Your HostRAID Controller l About the Adaptec 1220SA ControllerSATA I 1.5Gbps, SATA II 3.0Gbps About the Adaptec 1225SA Controller External SATA connectors J1 LED ConnectorPCIe X1 connector Chapter 2 About Your HostRAID Controller lKit Contents and System RequirementsKit Contents In this chapterSystem Requirements Kit ContentsSAS and SATA HostRAID Controllers Quickstart Guide Installing the HostRAID Controller and Disk DrivesInstalling the HostRAID Controller Before You BeginSelecting Disk Drives Selecting SAS CablesInternal SAS SFF-8484 to SAS SFF- 8484 cable External miniSAS SFF-8088 to SAS SFF-8470 cableChapter 4 Installing the HostRAID Controller and Disk Drives l External SFF-8088 to SFF-8088 cableInternal SFF-8484 to 4x SFF-8482 fanout cable Internal SFF-8484 to 4x SATA fanout cableConnecting Disk Drives to SAS HostRAID Controllers Selecting SATA CablesExternal SATA eSATA cable Internal 4x SATA to SFF-8484 fanout cable Internal SATA to SATA cablesConnecting Directly to the HostRAID Controller Connecting to a BackplaneConnecting Directly to the HostRAID Controller see below Connecting to a Backplane on pageInstalling the SAS HostRAID Controller to a SAS Expander Connecting Disk Drives to SATA HostRAID ControllersChecking Your Controller and Devices Setting the Boot Controller Next Steps Getting Started Choosing Installation OptionsBasic Installation Steps Choosing a RAID LevelChoosing Installation Options Basic Installation StepsInstalling with an Operating System Installing with an Operating System On a Bootable Disk Drive/ArrayInstalling on an Existing Operating System Creating a Bootable Array Making Your Array BootableIn this chapter Creating an ArrayCreating an Array with the ACU Creating an ArrayCreating an Array with Adaptec Storage Manager 6 Select Express configuration..., then click Next Making Your Array BootableContinue with Installing the Driver and an Operating System on page Installing the Driver and an Operating SystemNote To install the driver on an existing operating system, see page In this chapterInstalling with Windows Creating a Driver DiskInstalling with Windows on page Installing with Red Hat Linux on page Installing with SUSE Linux on page Installing with NetWare on pageInstalling with Red Hat Linux Installing with SUSE Linux8 Continue with Managing Your Storage Space on page 8 Continue with Managing Your Storage Space on pageInstalling with NetWare 11 Continue with Managing Your Storage Space on pageInstalling the Driver on an Existing Operating SystemInstalling on Windows XP or Windows Installing on Windows VistaInstalling on Windows XP or Windows Creating a Driver Disk or an ArrayInstalling on Windows XP or Windows 2003 next section Installing on Windows Vista on pageInstalling on Windows Vista Installing on Red Hat or SUSE LinuxInstalling on NetWare 6 Continue with Managing Your Storage Space on page7 From the Driver Name menu, press the Insert key 13 Continue with Managing Your Storage Space on pageManaging Your Storage Space About the HRCONF Command Line UtilityAbout Adaptec Storage Manager About the ARC UtilityInstalling Adaptec Storage Manager About the HRCONF Command Line UtilityAbout Adaptec Storage Manager About the Adaptec Flash Utility About the ARC UtilityWhich Utility Should I Use? Solving Problems Troubleshooting ChecklistRecovering from a Disk Drive Failure Resetting the ControllerTroubleshooting Checklist Recovering from a Disk Drive FailureFailed Disk Drive Protected by a Hot Spare Failed Disk Drive Not Protected by a Hot SpareResetting the Controller Failure in Multiple Arrays SimultaneouslyDisk Drive Failure in a RAID 0 Array Multiple Failures in the Same Array9 Insert the other floppy disks when prompted Understanding RAID RAID Technology Overview RAID 0 Non-RAID ArraysUnderstanding Drive Segments Stripe-Unit SizeRAID 1 Arrays RAID 10 ArraysDisk Drives in Logical Drive RAID 1 Logical Drive = 250 GBDisk Drives in Logical Drive Selecting the Best RAID LevelRAID 10 Logical Drive = 500 GB Introduction to SAS What is SAS?What’s a SAS Connector? In this chapterWhat is SAS? Terminology Used in This AppendixWhat’s a Phy? How Do SAS Devices Communicate?What’s a SAS Port? What’s a SAS Connector? What’s a SAS Address?What do SAS Cables Look Like? How are Disk Drives Identified in SAS?What are the SAS Connection Options? Direct-Attach ConnectionsBackplane Connections SAS Expander ConnectionsHow is SAS Different from Parallel SCSI? SAS addresses self-configured by SAS Standard SCSI connectorsSAS connectors see page Appendix A Introduction to SASUsing the ARC Utility Using SerialSelectUsing SATASelect In this chapterIntroduction to the ARC Utility Running the ARC UtilityCreating and Managing Arrays Creating a New Array1 In the Array Properties menu, select an array type, then press Enter Managing Arrays Rebuilding Arrays next section Viewing Array Properties on pageDeleting Arrays on page Enabling/Disabling Write Cache on page Rebuilding ArraysDeleting Arrays Adding/Deleting Hot SparesEnabling/Disabling Write Cache Using SerialSelect Managing Bootable Arrays and DevicesConfiguring Disk Drives ATAPI SupportSerialSelect Options Using SATASelect Formatting and Verifying Disk Drives SATASelect OptionsAppendix C Using the ARC Utility EnabledLocating Disk Drives Identifying Disk Drives3 Select Disk Utilities 3 Select Disk UtilitiesViewing the Event Log 4 Select Controller Log Information, then press EnterUsing the Adaptec Flash Utility for AFU CommandsUpdating Flash Using AFU Command Line In this AppendixIntroduction Compatibility InformationObtaining the Firmware System RequirementsRunning the AFU Creating the Firmware Kit On Floppy DisksRunning the Menu-Based AFU Running the AFU from the Command Line on pageRunning the AFU from the Command Line AFU CommandsHELP LIST SAVEUPDATE VERIFYAFU UPDATE /CController ID /D UFI File Path AFU VERIFY /CController ID /D UFI File PathUpdating Flash Using AFU Command Line VERSIONTo update a single HostRAID controller To update multiple HostRAID controllersAFU UPDATE /C contnumbera,contnumberb To update all HostRAID controllers simultaneouslyConnector Reference Adaptec 58300 Activity LED Connector SpecificationAdaptec 48300 Activity LED Connector Specification Adaptec 44300 Activity LED Connector SpecificationAdaptec 58300 Activity LED Connector Specification Adaptec 48300 Activity LED Connector SpecificationJ4-SFF-8484 Connector Appendix E HostRAID Controller LED and I2C Connector ReferenceAdaptec 44300 Activity LED Connector Specification Adaptec 1430SA Activity LED and I2C Connector SpecificationJ4-SFF-8484 Connector J1-LED ConnectorAdaptec 1420SA Activity LED and I2C Connector Specification J2-I2C ConnectorJ4-Activity LED Connector J2-LED ConnectorAdaptec 1220SA Activity LED Connector Specification Adaptec 1225SA Activity LED SpecificationJ1-I2C Connector J1-Activity LED ConnectorSafety Information Electrostatic DischargeESDTechnical Specifications Environmental SpecificationsDC Power Requirements In this chapterEnvironmental Specifications DC Power RequirementsCurrent Requirements Appendix G Technical SpecificationsGlossary See stripe See channelSee failed See configure Page Page volume See simple volumestripe size striped arrayIndex SAS direct-attach SATASelect SerialSelect utilitiesSATASelect Windows driver installationIndex Adaptec, Inc 691 South Milpitas Boulevard Milpitas, CA 95035 USA

Solving Problems

In this chapter...

Troubleshooting Checklist

Recovering from a Disk Drive Failure

Resetting the Controller