ADC 500L RETURNING A PRODUCT, Be sure, Attention: CRF RMA (Number)

Returning a Product PRELIMINARY

RETURNING A PRODUCT

To return equipment to PairGain:

1 Locate the number of the purchase order under which the equipment was purchased. You will need to provide this number to PairGain Customer Service to obtain a return authorization.

2 Call or write PairGain Customer Service to ask for a Return Material Authorization (RMA) number and any additional instructions. Use the telephone or fax number listed below:

	•	Telephone:	(714) 730-2800
	•	Fax:	(714) 730-2961
3 Include the following information, in writing, along with the equipment you'reRYreturning:
	• Your company name, address, and the name of a person PairGain can contact
		regarding this equipment.				A
	•
		The same purchase order number you gave to Customer Service when you requested
		an RMA number.
	• A description of the equipment, as well as the number of units you're returning to us.
					N
		Be sure to include the model and part numberIof each unit.
	• The shipping address to which PairGain should return the repaired equipment.
	• The reason for your return:
		a The equipment is defective.
				M
			I
		If the equipment is defective, please tell us what you observed just before the
		equipment malfunctioned. Be as detailed in your description as possible.
		b If there's another reason for returning the equipment, please let us know so we can
		determine how best to help you.
		EL
PR

4 Pack the equipment in a shipping carton.

5 Write PairGain’s address and the Return Material Authorization Number you received from Customer Service clearly on the outside of the carton:

PairGain Technologies, Inc.

14352 Franklin Ave.

Tustin, CA 92780-7013

Attention: CRF RMA (Number)

72 Megabit Modem 500L Installation Manual