Adder Technology Switch manual Further information, Troubleshooting, Getting assistance, 

Further information

This chapter contains a variety of information, including the following:

•Troubleshooting - see below

•Getting assistance - see right

•Appendices

•Appendix 1 - KVM configuration menu items

•Appendix 2 - IP configuration panels

•Appendix 3 - Firmware upgrade

•Appendix 4 - Cable and connector specifications

•Other products in the SmartView range

•Safety information

•Warranty

•Radio frequency energy statements

Troubleshooting

Poor video quality with smearing, fuzziness or ripple

• Use coaxial video cables to connect your devices to the SmartView World.

Remote console doesn’t switch to new ports when they are selected

•The KVM section Hotkeys may have been changed but not similarly updated within the IP section.

When power switching, the selected computer does not power on or off

•Check the power switch port(s) to which the computer is connected. Check the indicator status for that/those ports on the power switch front panel

- do they illuminate/extinguish when the switching command is sent?

•If a multi-feed server is attached to more than one power port, check that all of the power inputs are connected to ports and that all those ports are being switched.

Local and remote mouse pointers won’t synchronise when using the IP connection

•Ensure that mouse acceleration is switched off on the target computer. If necessary, activate the OSD menu to deliberately de-synchronise the mice so that the remote mouse can be “nudged” to the mouse properties menu to make the necessary mouse acceleration changes.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

•Email – support@adder.com

•Fax in the UK: 01954 780081

in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 275 3337

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