Something not working?
Problem
The machine does not fill
The machine fills then empties immediately
The machine does not empty and/or does not spin
There is water on the floor
| Possible cause | Solution | |
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The water tap is closed (E10). | Open the water tap. | ||
The water inlet hose is | Check the whole length of the | ||
squashed or kinked (E10). | hose and remove the kink. | ||
The small filter of the water | Clean the filter. |
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inlet hose is clogged (E10). |
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The door is not properly | Close the door. |
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closed (E40). |
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The end of the drain hose | Place the hose at the right | ||
is too low. | height (see Installation | ||
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| section). |
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The drain hose is | Check the whole length of | ||
squashed or kinked (E20). | the hose and remove the | ||
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| kink. |
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The drain pump or the | Clean the pump or check | ||
drain hose are clogged (E20). the hose. |
| ||
The | option (stop | Empty out the water by | |
with water in drum) | selecting the | pro- | |
has been selected. | gramme or | / | |
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| programmes. |
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The laundry is not evenly | Redistribute the laundry | ||
distributed inside the drum. | manually in the drum. | ||
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Too much detergent has | Measure detergent | ||
been used. | according to the | ||
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| manufacturer’s instructions. | |
An unsuitable detergent | Use a suitable washing | ||
has been used that | machine detergent. | ||
creates too much foam. |
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One of the connectors on | Check that the hose is | ||
the water inlet hose is | firmly screwed on at both | ||
leaking. | ends. |
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The drain pump has not | Fully screw the pump into | ||
been properly screwed on | place. |
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after cleaning. |
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The cap on the emergency | Replace the cap on the | ||
emptying hose has not been | emergency emptying hose | ||
replaced after cleaning the | after cleaning the pump. | ||
pump. |
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