Service
In the chapter "Troubleshooting" some disturbances have been summa- rised, which you can solve yourself. If you do not find any helpful infor- mation there, please contact your local Customer Service Centre.
Addresses and phone numbers can be found in the separate “Guarantee Conditions/Service Departments“ (supplied with the appliance).
Be well prepared before you phone. This facilitates the diagnosis and the decision as to whether a customer service visit is necessary. With our checklist you can gather important information before making your call:
Make a note of the PNC number and the Serial number
PNC ........................................
If possible establish:
•How is the disturbance evident?
• Under what circumstances does the disturbance occur?
When do you incur costs even during the warranty period?
–if you could have solved the disturbance yourself with the help of the Troubleshooting table (see section "Troubleshooting "),
–if the customer service engineer has to make several journeys because he did not receive all the necessary important information before his visit and now e. g. has to fetch spares. You can avoid these extra trips by preparing your telephone call properly in the way described above.
39
