I cannot access my voice mail

Make sure your operator’s voice mail number is correctly entered in “My numbers

Try later if the network is busy

I am unable to send and receive MMS

Check your phone memory availability as it might be full

Contact your network operator to check service availability and check MMS parameters (see Page 50)

Verify the server centre number or your MMS profile with your operator

The server centre may be swamped, try again later

SIM card PIN locked

Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my phone to my computer

Install ALCATEL ONE TOUCH Android Manager first of all

Check that your USB driver is installed properly

Open the Notification panel to check if the Android Manager Agent has activated

Check that you have ticked the checkbox of USB debugging in Settings\

Applications\Development\USB debugging

Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation

Make sure that you’re using the right cable from the box.

I am unable to download new files

Make sure there is sufficient phone memory for your download

Select the microSD card as the location to store downloaded files

Check your subscription status with your operator

The phone cannot be detected by others via Bluetooth

Make sure that Bluetooth is turned on and your phone is visible to other users (see Page 80)

Make sure that the two phones are within Bluetooth’s detection range

How to make your battery last longer

Make sure you follow the complete charge time (minimum 3 hours)

After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication

Switch on the backlight upon request.

Extend the email auto-check interval for as long as possible.

Update news and weather information on manual demand, or increase their auto-check interval.

Exit background-running applications if they are not being used for a long time.

Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone becomes warm after prolonged calls, game playing, internet surfing or running other complex applications

This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature.

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