Manuals / Brands / Cell Phone / Cell Phone / Alcatel / Cell Phone / Cell Phone

Alcatel STAR SIM card PIN locked, I cannot access my voicemail, I am unable to send and receive MMS, I am unable to add a contact in my contacts

1 143

Download 143 pages, 2.28 Mb

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service.

Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

Make sure that you have correctly recorded the number in your file.

Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability.

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

Try later if the network is busy.

I am unable to send and receive MMS

Check your phone memory availability as it might be full.

Contact your network operator to check service availability and check MMS parameters (see ―4.1.3 Adjust message settings‖).

Verify the server centre number or your MMS profile with your operator.

The server centre may be swamped, try again later.

SIM card PIN locked

Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

Install ALCATEL ONE TOUCH Android Manager.

Check that your USB driver is installed properly.

139

Contents

Page Page Table of Contents Page Making the most of your phone Safety and use Page PRIVACY: BATTERY: CHARGERS RADIO WAVES: Page Regulatory information Page LICENCES General information Protection against theft (1) Disclaimer Page 1 Your mobile 1.1Keys and connectors Recent apps key Menu Wallpaper Manage applications Settings Power key Volume down Volume keys 1.2Getting started 1.2.1Set-up Installing or removing the battery Installing and removing the microSD card 1.2.2Power on your phone 1.2.3Power off your phone 1.3Home screen 1.3.1Using the touchscreen 1.3.2Status bar Status icons Notification icons Notification panel Quick settings bar 1.3.3Search bar 1.3.4Lock/Unlock your screen 1.3.5Personalize your Home screen 1.3.6Application tab 1.3.7Volume adjustment 1.4Applications and widgets list 2 Text input 2.1Using Onscreen Keyboard 2.1.1Android keyboard Page 2.2Text editing 3 Phone call, Call log and Contacts 3.1 Phone 3.1.1Placing a call 3.1.2Answering or rejecting a call Volume up/down Turn over to mute Settings\Gestures\Turn over to mute Phone\Settings\Other settings\Turn over to mute 3.1.3Calling your voicemail 3.1.4During a call Page 3.1.5Call settings  Local video replacement Peer video bigger than local video 3.2Call log 3.3People 3.3.1Consult your contacts 3.3.2Managing contact groups 3.3.3Adding a contact Add another field Done Discard Add to/remove from Favourites 3.3.4Editing your contacts 3.3.5Communicating with your contacts 3.3.6Contacts importing, exporting and sharing 3.3.7Displaying contacts 3.3.8Joining/Separating contacts(1) 3.3.9Accounts 4 Messaging, Email 4.1Messaging 4.1.1Write message Quick Contact Contacts Sending a text message Type to compose Sending a multimedia message Add subject Attach options: Pictures Capture picture  Videos 4.1.2Manage messages Copy message text Save message to SIM card Add to Bookmark Forward 4.1.3Adjust message settings Auto-retrieve  Roaming auto-retrieve Creation mode  Maximum 4.2Gmail/Email 4.2.1Gmail Save draft Drafts Signature To receive and read your emails Enter Managing Gmails by Labels MANAGE LABELS All mail Mark as (not) important Gmail settings General settings  Confirm before deleting archiving 4.2.2Email 4.3Google Talk 4.3.1Chatting with your friends 4.3.2To add a new friend 4.3.3To close a chat 4.3.4To manage your friends 4.3.5Settings 5 Calendar & Alarm clock & Calculator 5.1 Calendar 5.1.1Multimode view 5.1.2To create new events 5.1.3To share, delete or edit an event 5.1.4Event reminder 5.2Clock 5.2.1To set an alarm 5.2.2To adjust alarm settings 5.3Calculator  Cut Copy Paste (1) 6 Getting connected 6.1Connecting to the Internet 6.1.1GPRS/EDGE/3G 6.1.2Wi-Fi 6.2Browser 6.2.1Viewing web pages To open new window/switch between windows New Incognito tab Other options: Share page  Request 6.2.2Manage links, history, downloads Manage bookmarks 6.2.3Settings Remember form Clear form data Enable location Clear location access Enable JavaScript Enable plug-ins Website settings Default zoom Open pages in 6.3Connecting to Bluetooth devices(1) 6.4Connecting to a computer 6.5Sharing your phone's mobile data connection 6.6Connecting to virtual private networks To add a VPN Touch More...\VPN settings\Add VPN profile To connect/disconnect to a VPN Touch More...\VPN settings To edit/delete a VPN 6.7Configuring Internet (SIP) calling To configure your phone to receive Internet calls Touch Settings\Call settings\Internet call\Accounts\Receive incoming calls 7 Google Play Store (1) 7.1Locate the item you want to download and install 7.2Download and install To open the application you have downloaded: My Apps To buy an application(1) Google Play Store Continue 7.3Manage your downloads Settings\Notifications Auto update Apps Settings\Auto- update apps Allow automatic updating 8 Multimedia applications 8.1 Camera 8.1.1Settings in framing mode 8.2Gallery To view a picture/play a video Working with pictures 8.3YouTube 8.3.1Watch videos 8.4Music 8.4.1Playing music 8.4.2Working with playlists 8.5Video Player 9 Google Maps 9.1Get My Location 9.1.1Choose a data source to decide My Location 9.1.2Open Google Maps and view My Location 9.2Search for a location 9.3Star a location 9.3.1How to star (or unstar) a location 9.3.2View a list of starred items 9.4Get driving, public transportation or walking directions 9.4.1Get suggested routes for your trip 9.4.2Preview suggested routes and decide on a route more preferable or feasible to you 9.4.3Search for locations along your route 9.5Arrangement of Layers 9.5.1To view multiple layers 9.5.2To open Street View for a location 9.5.3To clear the map 9.6Join Latitude to see your friends' locations 9.6.1To join Latitude 9.6.2How to invite friends to share their locations 9.6.3To view your friends' location 9.6.4To connect with your friends 9.6.5To control what you share 10Others 10.1 File Manager 10.2 Notes 10.3 Sound Recorder 10.4 Radio 10.5 LED Torch 10.6 Setup Wizard 10.7 Alcatel Help 10.8 Other applications(1) 11Settings 11.1Wireless & networks 11.1.1Wi-Fi 11.1.2Bluetooth 11.1.3Data usage 11.1.4Airplane mode 11.1.5VPN 11.1.6Tethering & portable hotspot 11.1.7Mobile networks 11.2Device 11.2.1Gestures 11.2.2Audio profiles 11.2.3Display 11.2.4Storage 11.2.5Battery 11.2.6Applications 11.3Personal 11.3.1Location services 11.3.2Security 11.3.3Language & input Input languages Auto-capitalization Vibrate on keypress Sound on keypress Popup on keypress 11.3.4Backup and reset Back up account Automatic restore Factory data reset Settings Touch Backup and reset\Factory data reset 11.4System 11.4.1Date & time 11.4.2Schedule power on/off 11.4.3Accessibility 11.4.4Quick start 11.4.5About phone Allow mock locations Desktop backup password Strict mode enabled Pointer location Show touches Transition animation scale Don't keep activities Background process limit Show all ANRs 12Making the most of your phone 12.1ONE TOUCH Manager 12.2Upgrade 12.2.1ONE TOUCH Upgrade 12.2.2System updates 13Telephone warranty Page 14Accessories 15Troubleshooting My phone cannot charge properly My phone cannot connect to a network or “No service” is displayed 11.1.8 Mobile networks My phone cannot connect to the Internet Invalid SIM card Unable to make outgoing calls Unable to receive incoming calls The caller’s name/number does not appear when a call is received I cannot find my contacts The sound quality of the calls is poor I am unable to use the features described in the manual When I select a number from my contacts, the number cannot be dialed I am unable to add a contact in my contacts My callers are unable to leave messages on my voicemail I cannot access my voicemail Settings\About phone\Advanced settings\USB debugging(1) I am unable to download new files The phone cannot be detected by others via Bluetooth 6.3 Connecting to Bluetooth devices How to make your battery last longer 16Specifications Audio supported formats Video Battery (1)