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CHAPTER 6: TROUBLESHOOTING
Shut down your computer, disconnect the power cable, and open your •
computer. Ensure that the cables are properly connected to the drive and
the SATA connector on your system board. For more information, see the
Service Manual.

An audio CD does not produce sound

Check to see if the audio CD is properly inserted into the drive with the label •
facing up.
Check the volume controls to ensure they are turned up. •
Ensure that the mute control is not enabled. •
Check the speaker cables to ensure they are properly connected to the •
connectors on your computer.
Clean the CD.•
Shut down and restart your computer. •
Reinstall the audio device drivers. •

A DVD or Blu-ray Disc movie does not play

Shut down and restart your computer. •
Clean the disc. •
Reinstall the provided DVD or Blu-ray playback software. •
Try another disc. Some discs may have conict with the drive if the •
encoding on the DVD or Blu-ray disc does not match the encoding
recognized by the drive.
Answers to Common Problems

CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or

Blu-ray Disc™ Drive

e computer does not recognize the disc or drive

Check to see if the disc is properly inserted into the drive with the label •
facing up.
Try another disc. •
Shut down and restart the computer. •
Clean the disc. •
Restart the computer and enter the BIOS setup utility by pressing <F2> as •
the computer restarts.
Check the BIOS to ensure that the SATA controllers are enabled. Check the
drive conguration to ensure it is properly congured; see the documentation
that shipped with the drive.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Follow the instructions in “Before You Begin” on page 42 before
working inside your computer.