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CHAPTER 6: TROUBLESHOOTING
Windows
®
7
Click 1. Star t → Control Panel→ Programs→ Programs and Features→ Use
an older program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.

Other software problems

Back up your les immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open les or programs and shut down your computer
through the Start menu
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed •
on your computer.
Ensure that your computer meets the minimum hardware requirements •
needed to run the software. See the software documentation for
information.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•
Hard Drive Problems

Allow the computer to cool before turning it on

A hot hard drive may prevent the operating system from star ting. Try allowing
the computer to return to room temperature before turning it on.

Run Check Disk

Click 1. Star t → Computer.
Right-click 2. Local Disk C:
Click 3. Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
Follow the instructions on the screen.