60 CHAPTER 6: TROUBLESHOOTING
Disconnect headphones from the headphone connector:
Sound from the speakers is automatically disabled when headphones are
connected to the headphone connector.
Test the electrical outlet:
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
Reinstall the audio driver
Run the PSA Diagnostics
NOTE: e volume control in some MP3 players overrides the Windows
volume setting. If you have been listening to MP3 songs, ensure that you
did not turn the player volume down or o.
Game Controllers

e computer does not recognize the game controller

Check that the cable connecting the game controller to the computer is not •
damaged and that it is properly connected.
Reinstall the device driver for the game controller.•
Speakers

ere is no sound from the speakers (external)

Ensure that subwoofer and the speakers are turned on:
See the documentation supplied with the speakers. If your speakers have volume
controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control:
Click or double-click the speaker icon in the lower-right corner of your screen.
Ensure that the volume is turned up and that the sound is not muted.