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CHAPTER 6: TROUBLESHOOTING
Memory

Memory errors detected on startup

Check memory modules for correct seating and orientation. Reseat the •
memory modules if applicable (see “Upgrading or Replacing Memory” on
page 45).
Computers using a dual-channel memory conguration require that •
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (for more information, see “CONTACTING
ALIENWARE“ on page 73).
Display

If the display is blank

NOTE: If you are using a program that requires a higher resolution than
your computer supports, it is recommended that you attach an external
monitor to your computer.
e computer may be in a power saving mode:
Press a key on the keyboard or press the power button to resume normal
operation.
Check the battery:
If you are using a battery to power your computer, the batter y charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and
then turn on the computer.
Check the AC adapter:
Check the AC adapter cable connections and ensure that the light is on.
Test the electrical outlet:
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
Switch the video image:
If your computer is attached to an external monitor, press <Fn><F6> to switch
the video image to the display.