Troubleshooting
Try these troubleshooting tips before making a service call. They may save time and money.
Washer Symptom |
| Possible Cause/Solution |
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Won’t Fill | ∙ | Make sure power cord is plugged all the way into the electrical outlet. |
| ∙ Make sure hot and cold water faucets are turned on. | |
| ∙ Make sure that the fill hoses are not kinked or twisted. | |
| ∙ Press | |
| ∙ Make sure that the controls are properly set. | |
| ∙ Make sure that the loading door is closed tightly. | |
| ∙ Check the laundry room fuse or circuit breaker. | |
| ∙ Clean the screens in the water mixing valve and the filter screens located at the faucet end | |
|
| of the fill hoses. |
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|
Won’t Start | ∙ | Make sure loading door is closed tightly. |
| ∙ Press | |
| ∙ Make sure power cord is plugged all the way into the electrical outlet. | |
| ∙ Check the laundry room fuse or circuit breaker. | |
| ∙ Insert coin(s) or card. | |
| ∙ Activate time accumulator. Push the coin slide all the way in (coin slide models only). | |
| ∙ Make sure door latch is properly adjusted relative to door lock. | |
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|
Won’t Spin/Tumble | ∙ | Make sure loading door is closed tightly. |
| ∙ Press | |
| ∙ Make sure power cord is plugged all the way into the electrical outlet. | |
| ∙ Make sure controls are properly set. | |
| ∙ Check the laundry room fuse or circuit breaker. | |
| ∙ Broken drive belt. Call the service person. | |
| ∙ Foreign object trap in pump may be clogged. Clean the trap. Refer to | |
|
| Maintenance section. |
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Stops/Pauses During | ∙ | Pauses are part of the washer’s normal operation. |
Cycle | ∙ | Wash load may be unbalanced. Washer will stop and then restart spin automatically. |
| ∙ Check the laundry room fuse or circuit breaker. | |
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Won’t Drain | ∙ | Make sure drain hose is not kinked or twisted. |
| ∙ Make sure drain hose is not clogged. | |
| ∙ Make sure drain receptacle is not clogged. | |
| ∙ Refer to the Installation section to make sure that the drain hose has been properly | |
|
| installed. |
| ∙ Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance | |
|
| section. |
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Water Leaks | ∙ | Check that fill hoses are properly installed on the faucets and the washer’s water mixing |
|
| valve. |
| ∙ Check the condition of the fill hoses. Replace fill hoses every five years. | |
| ∙ Check the condition of the rubber door gasket for tears or holes. | |
| ∙ Make sure drain receptacle is not clogged. | |
| ∙ | Check building plumbing. |
| ∙ Laundry load may be oversudsing or overloaded. Make sure you are using | |
|
| high efficiency (HE) detergent and proper load sizes. |
| ∙ Make sure outside perimeter of the door glass where seal contacts glass is clean. | |
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