Troubleshooting

Error Codes

Display

Machine

Error Description

 

Error Cause

Error Condition Exit

“EI:xx”

All

IR Communication Errors:

 

 

Error ends after several

:00

 

- General communication error

 

- Communication problem

 

 

 

 

 

seconds

:01

 

- Bad transmission

 

- Communication problem

 

:02

 

- Device timeout

 

- Communication problem

 

:03

 

- Invalid command code

 

- Wrong machine type

 

:04

 

- Expecting upload request

 

- Communication problem

 

:05

 

- Invalid or out-of-range data

 

- Wrong machine type

 

:06

 

- Invalid data code

 

- Wrong machine type

 

:07

 

- Error writing to RTC

 

- Control failure

 

:08

 

- Error writing to EEPROM

 

- Control failure

 

:09

 

- CRC-16 error

 

- Communication problem

 

:0A

 

- Invalid machine type

 

- Wrong machine type

 

:0F

 

- Invalid wakeup or IR disabled

 

- Communication problem or

 

 

 

 

 

IR is disabled

 

“EC:xx”

All

Card Reader Communication Errors:

Error ends after several

:00

 

- General communication error

 

- Communication problem

 

 

 

 

seconds (unless specified

:02

 

- Timeout error

 

- Communication problem

 

 

differently)

 

 

 

 

 

:03

 

- Invalid command code

 

- Wrong machine type

 

:05

 

- Invalid or out-of-range data

 

- Wrong machine type

 

:06

 

- Invalid data code

 

- Wrong machine type

 

:09

 

- Corrupted data error

 

- Communication problem

 

:0A

 

- Invalid machine type

 

- Wrong machine type

 

:19

 

- No Card Reader communication

 

- Communication problem

Good communication ends

 

 

 

 

 

error

:20

 

- Unreadable card

 

- Bad card/dirty contacts

 

:21

 

- Security ID mismatch

 

- Card ID mismatch

 

:22

 

- Site code mismatch

 

- Card site code mismatch

 

:23

 

- Card maximum value exceeded

 

- Value on card over max

 

:24

 

- Insufficient memory on card

 

- Card’s memory full

 

:25

 

- Card reader malfunction

 

- Bad card reader

 

:26

 

- Card write error

 

- Bad card

 

:27

 

- Diagnostic test card write failure

 

- Bad card reader

 

:28

 

- Diagnostic test card read failure

 

- Bad card reader

 

:29

 

- Diagnostic test memory test

 

- Bad card reader

 

 

 

failure

 

 

 

:2A

 

- Diagnostic test card interface

 

- Bad card reader

 

 

 

failure

 

 

 

:2b

 

- Diagnostic test flash checksum

 

- Bad card reader

 

 

 

failure

 

 

 

:2C

 

- Bad Biberon or non-Biberon

 

- Bad card reader

 

 

 

device

 

 

 

:2d

 

- Firmware update failed, s/w

 

- Firmware load failed

 

 

 

intact

 

 

 

:2E

 

- Firmware update failed, s/w not

 

- Bad firmware in reader

Loading valid FW ends error

 

 

intact

 

 

 

:2F

 

- Firmware updated, but s/w not

 

- Bad firmware in reader

Loading valid FW ends error

 

 

intact

 

 

 

505942

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