Troubleshooting
If the EC:19 does not clear or the FEC display still does not reflect a card insertion, try substituting the harness from the FEC to the reader with a known good harness. Wait about 20 seconds. Check the FEC display to see if the EC:19 goes away, and that FEC does reflect the card insertions. If both conditions are satisfied, the old harness was bad, and the new one should be used to replace it. Try several cards in the new reader to ensure correct operation.
If the EC:19 does not clear or the FEC display still does not reflect a card insertion, try substituting another card reader. Wait about 20 seconds. Check the FEC display to see if the EC:19 goes away, and that FEC does reflect the card insertions. If both conditions are satisfied, the old reader was bad, and the new one should be used to replace it. Try several cards in the new reader to ensure correct operation.
If substituting with a new known good reader and a new known good harness does not clear the EC:19 and allow card insertions to be displayed by the FEC, the
EC:20 – Error Reading Card
EC:20 errors can occur in cases where neither the reader and the card which caused the EC:20 are faulty. This can occur for the following reasons:
•The reader and card contacts are not making a good connection due to dirty contacts.
•Intermittent poor connections.
•The user not inserting the card properly.
Therefore, it is necessary to try numerous cards numerous times before deciding whether an individual card or reader is in need of replacing.
If EC:20’s are consistently received on an individual card, but not on others, the card which gives the errors may need to be replaced
If EC:20’s occur often with different cards, the card reader’s contacts should be cleaned. If, after cleaning, the problem persists when numerous cards have been tried numerous times, the reader is not reading cards properly and should be replaced.
EC:26 – Card Write Error
EC:26 errors can occur in cases where neither the reader and the card which caused the EC:26 are faulty. This can occur for the following reasons:
•The reader and card contacts are not making a good connection due to dirty contacts.
•Intermittent poor connections.
•The user not inserting the card properly.
Therefore, it is necessary to try numerous cards numerous times before deciding whether an individual card or reader is in need of replacing.
If an EC:26 error occurs once on a given card, and does not happen again in later transactions, the card and reader are probably OK, and neither would need to be replaced.
If a given card repeatedly gives EC:26’s, the card will need to be replaced.
If a given reader repeatedly gives EC:26’s with a variety of cards, the reader will need to be replaced.
Other Errors
The following errors should only occur if a firmware load has been attempted on the card reader. Under any other condition, if an EC:2A, EC:2C, EC:2D, EC:2E, EC:2F or EC:30 appears, the reader should be replaced.
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