Troubleshooting

Card Reader

Display

Error Description

Corrective Action

EC:00 - x See EC:19

See sheet on EC:19.

 

 

 

EC:02

Communication Time-Out

If transaction did not go through, try again.

 

 

 

EC:03

Invalid Command Code

If received with a cash value card, try again. Otherwise, card

 

 

contains an invalid command.

 

 

 

EC:05

Invalid or Out-of-Range data

Make sure data on programming card is for the current machine.

 

 

 

EC:06

Invalid Data Code

Make sure data on programming card is for the current machine.

 

 

 

EC:09

CRC error

Try again.

 

 

 

EC:0A

Invalid machine type

Make sure data on programming card is for the current machine.

 

 

EC:19 - x No Card Reader Communication

See section on EC:19.

 

 

 

EC:20

Unreadable card

See section on EC:20.

 

 

 

EC:21

Security code ID mis-match

Use a card with a security code equal to that in the machine.

 

 

 

EC:22

Site Code mis-match

Use a card with a site code equal to that in the machine.

 

 

 

EC:23

Card Max value exceeded

Use a card with a value less than the card max value programmed in

 

 

the reader.

 

 

 

EC:24

Insufficient memory on card

Download card contents and clear card to do further collects.

 

 

 

EC:25

Card reader malfunction

Try again. Card reader may need to be replaced.

 

 

 

EC:26

Card write error

See sheet on EC:26.

 

 

 

EC:27

Diagnostic test card write error

Try again. Card reader may need to be replaced.

 

 

 

EC:28

Diagnostic test card read error

Try again. Card reader may need to be replaced.

 

 

 

EC:29

Diagnostic test memory test error

Try again. Card reader may need to be replaced.

 

 

 

EC:2A

Diagnostic test card interface error

Try again. Card reader may need to be replaced.

 

 

 

EC:2B

Diagnostic test flash checksum error

Try again. Card reader may need to be replaced.

 

 

 

EC:2C

Bad Biberon or non-Biberon device

Firmware must be reloaded into reader with a Biberon.

 

 

EC:2D

Firmware update failed, software intact See firmware loading.

 

 

EC:2E - x Firmware update failed, software not

See firmware loading.

 

intact

 

 

 

EC:2F - x Firmware updated, but software not

See firmware loading.

 

intact

 

 

 

EC:30

Time-out waiting for Biberon insertion See firmware loading.

 

 

 

EC:31

Hotlisted card inserted into the reader

Card inserted into the reader was on the hotlist. Card destroyed.

 

 

 

NOTE: Errors marked with an "X" remain on the display until the error condition is cleared. All other errors are displayed temporarily, for approximately 2 seconds.

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