Preface
16
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support and for sales and corporate information.
Online Support You may request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support. You may use the
Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesis web site: www.alliedtelesis.com/
support. Select your country from the list displayed on the website and
then select the appropriate menu tab.
Warranty For hardware warranty information, refer to the Allied Telesis web site at
www.alliedtelesis.com/support.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site at www.alliedtelesis.com. To find the contact information for
your country, select Contact Us.
Management
Software Updates
New releases of management software for our managed products are
available on our Allied Telesis web site at http://www.alliedtelesis.com/
support.