13.3 Service and Repairs:
In case the Alpha Router device is found to be defective, the Manufacturer will be obligated only to replace or repair the defective product
provided that the following is determined:
?The product has not been altered or repaired without the written consent of the Manufacturer.
?The product has not failed due to misuse, improper maintenance, carelessness or physical damage.
?No other warranty or condition is implied and the Manufacturer under no circumstances is liable for any damages arising from the use of the
AlphaShield Router device.
Please contact the Manufacturer at the following:
Email: tech@alphashield.com
Telephone: 1-866-722-3638
Please note that we cannot accept any returns without a proper RMA (Return Merchandise Authorization) number. An RMA number can be obtained by
contacting AlphaShield Inc. prior to the shipment of the unit.
13.4 RMA Card:
AlphaShield Inc. warrants this product to be free of defects and to be fully functional for a period of 24 months from the date of original purchase.
AlphaShield will repair or replace at AlphaShield Inc.'s option any unit, without cost, during this period, if the unit is found to be defective for any reason
other than abuse or incorrect usage or installation. Do not try to repair the unit. Any modifications of the unit by anyone other than an authorized
AlphaShield representative will void the warranty.
If an AlphaShield Router device needs repair, call AlphaShield for a RMA (Return Merchandise Authorization) number and return the defective unit, freight
prepaid, along with a brief description of the problem, to the address specified by the Representative. AlphaShield will repair faulty units beyond the
warranty program at a nominal charge. Contact an AlphaShield Sales Representative for details and pricing.
RMA # _______________________
Description of problem:
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
GIGABIT
Version 1.0 Page 65
Alpha Secure Wireless Router 8350GIGABIT