Troubleshooting
Symptom
Possible Problem
Solution
The Power LED | The power supply cord isn’t connected to a | Insert the barrel connector from the power supply into the DC connector | |
is not lit | wall outlet and/or the power supply connector | on the back of the inMotion system. After this connection is made, insert | |
(AC Operation). | is not plugged into the power supply jack on | the power supply into a wall outlet. | |
| the back of the inMotion system. |
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| The surge protector (if used) is not | If the power supply cord is plugged into a surge protector, make sure the | |
| powered on. | surge protector is switched on. | |
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| The wall outlet is not functioning. | Plug another device into the same wall outlet to confirm the outlet | |
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| is working. | |
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| The power isn’t turned on. | Turn on the inMotion system by pushing the power button located to | |
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| the left of the MP3 player dock. The LCD screen will turn on. | |
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No sound is coming | The volume is set too low. | Press the “+” button to increase the volume to the desired level. | |
from speakers. |
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| Check the volume level on alternate audio source device and set at | ||
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| The MP3 player is not correctly seated into | Turn off the MP3 player, remove it from the docking station, reseat it, | |
| the docking station. | and turn it on again. | |
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| If using an alternate audio source, the audio | Follow the instructions in “Connecting to an alternate audio source.” | |
| source is not properly connected to the | If necessary, try connecting another audio source. | |
| inMotion system or there is a problem with |
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| the alternate audio source. |
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There is a crackling | The MP3 player is not correctly seated into | Turn off the MP3 player, remove it from the docking station, reseat it, | |
sound coming | the docking station. | and turn it on again. | |
from speakers. |
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If using an alternate audio source, the audio | Follow the instructions in “Connecting to an alternate audio source.” | ||
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| source is not properly connected to the | If necessary, try connecting another audio source. | |
| inMotion system or there is a problem with |
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| the alternate audio source. |
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| If using a PC or laptop, the operating | Check the operating system volume level and decrease it if necessary. | |
| system’s volume level is set too high. |
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The sound | The inMotion system’s volume level is set | Press the | |
is distorted. | too high. |
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There is radio | The unit is too close to a radio tower. | Move the unit to see if the interference goes away. | |
interference. |
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Intermittent | The unit is located too close to a GSM | Move the GSM cell phone away from the unit. | |
buzzing. | cell phone. |
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