troubleshooting

PROBLEM

SOLUTION

 

 

The refrigerator does

Check that the power plug is properly connected.

not work at all or it does

Is the temperature control on the display panel set to the correct temperature?

not chill sufficiently.

Try setting it to a lower temperature.

Is the refrigerator in direct sunlight or located too near a heat source?

 

 

Is the back of the refrigerator too close to the wall and therefore keeping air from

 

circulating?

 

 

The food in the fridge is

Is the temperature control on the display panel set to the correct temperature?

frozen.

Try setting it to a warmer temperature.

 

Is the temperature in the room very low?

 

Did you store the food with a high water content in the coldest part of the fridge?

 

 

You hear unusual noises

Check that the refrigerator is level and stable.

or sounds.

Is the back of the refrigerator too close to the wall and therefore keeping air from

 

circulating?

 

Was anything dropped behind or under the refrigerator?

 

A “ticking” sound is heard from inside the refrigerator. This is normal and occurs

 

because various accessories are contracting or expanding in relation to the

 

temperature of the refrigerator interior.

 

 

The front corners of

Some heat is normal as anti-condensators are installed in the front corners of the

the appliance are hot

refrigerator to prevent condensation.

and condensation is

Is the refrigerator door ajar? Condensation can occur when you leave the door

open for a long time.

occurring.

 

 

 

Ice is not dispensing.

Did you wait at least 12 hours after installation of the water supply line before

 

making ice?

 

Is the water line connected and the shut-off valve open?

 

Did you manually stop the ice making function? Make sure Ice Type is set to

 

Cubed or Crushed.

 

Is there any ice blocked within the ice maker bucket?

 

Is the freezer temperature too warm? Try setting the freezer temperature lower.

 

 

You can hear water

This is normal. The bubbling comes from the refrigerant coolant liquid circulating

bubbling in the

through the refrigerator.

refrigerator.

 

 

 

There is a bad smell in

Has a food item spoiled?

the refrigerator.

Make sure that strong smelling food (for example, fish) is wrapped so that it is

 

airtight.

 

Clean out your freezer periodically and throw away any spoiled or suspect food.

 

 

Frost forms on the walls

Is the air vent blocked? Remove any obstructions so air can circulate freely.

of the freezer.

Allow sufficient space between the foods stored for efficient air circulation.

 

Is the freezer door closed properly?

 

 

Water dispenser is not

Is the water line connected and the shut-off valve open?

functioning.

Has the water supply line tubing been crushed or kinked? Make sure the tubing

 

is free and clear of any obstruction.

 

Is the water tank frozen because the refrigerator temperature is too low? Try

 

selecting a warmer setting on the main display panel.

 

 

03 TROUBLESHOOTING

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Samsung RS727CQRASL/ZA, RS727CQRBSL/ZA, RS727CQRASL/SG manual Troubleshooting