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Dispenser operation
■Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills. Dilute fabric softener in the
fabric softener dispenser.
■Did you put powdered or liquid color-safe bleach into the
liquid chlorine bleach dispenser (on some models)?
Add powdered or liquid color-safe bleach directly to the
washer basket. Do not use the chlorine bleach dispenser for
color-safe bleach.
■Is the fabric softener dispenser clogged?
Clean the fabric softener dispenser. See “Washer Care” for
details.
■Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener, or liquid
chlorine bleach to the correct compartments. Add powdered
or liquid color-safe bleach to the Main Wash compartment.
■Is there water in the dispenser at the end of the cycle?
A small amount of water will remain in the dispenser
compartment. This is normal.
Washer odor
■See “Cleaning Your Washer”
■Are you using AFFRESH® washer cleaner on a regular
basis?
AFFRESH® washer cleaner removes and avoids odor-causing
residue in all High Efficiency washers. For washers where odor
is present, use 3 tablets instead of 1 tablet. After the CLEAN
WASHER with AFFRESH™ cycle is complete, wipe away
residue if necessary.
■Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors leave the door open to allow the washer to dry between
uses.
Door won't unlock
■Did all of the water drain out of the washer during the
spin?
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
■Is the door locked and is the “Add Garment” light on?
Press START/PAUSE once. The door will unlock.
Washer won't power up
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
WARNING
■Is the power cord plugged into a grounded 3 prong outlet?
Plug power cord into a grounded 3 prong outlet.
■Are you using an extension cord?
Do not use an extension cord.
■Has a household fuse blown, or has a circuit breaker
tripped?
Check that the washer is plugged into a working outlet, and
check for blown fuses. Replace the fuse, or reset the circuit
breaker. If the problem continues, call an electrician.
■Is your voltage low?
Check electrical source or call electrician.
Washer cycle won’t start
■Is the washer door firmly shut?
The door must be closed during operation.
■Has a cycle been selected, but START/PAUSE has not
been selected and held for 3 seconds?
Press and hold START/PAUSE, for 3 seconds.
■Was the door open after completion of last cycle?
The door must be opened and closed again to start a new
cycle.
■Is the door locked?
If door is locked, run a drain cycle and drain the washer.
Control won’t accept selections or won’t shut off
■Are the touch pad controls locked?
Hold for 3 seconds the button to lock/unlock controls.
■Are the touch pad buttons not responding?
Press POWER on the touch-pad twice. Check the touch-pad/
LED assembly by selecting different cycles and changing the
options available to confirm the touch-pad/LED assembly is
responding.
Washer stops working
■Does the washer shut down the same time in the same
wash cycle repeatedly?
Unplug washer or disconnect power. Wait 5 minutes. Plug in
washer or reconnect power. Run another cycle.