Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

Note: Always disconnect the power cord before adding, changing

or installing any hardware components.

Before Power On

1.Make sure no short circuits exist between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install one CPU (making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. (Check all jumper settings as well.)

5.Use only the correct type of onboard CMOS battery as recommended by the Manufacturer. Do not install the onboard battery upside down to avoid possible explosion.

No Power

1.Make sure no short circuits exist between the motherboard and the chas- sis.

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on but you have no video, remove all the add-on cards and cables.

2.Use the speaker to determine if any beep codes exist. Refer to the Appendix for details on beep codes.

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American Megatrends X6DVA-EG, X6DVA-4G user manual Troubleshooting Procedures, Before Power On, No Power, No Video

X6DVA-EG, X6DVA-4G specifications

American Megatrends is renowned for its innovative server and motherboard solutions. The X6DVA-4G and X6DVA-EG motherboards are notable examples that cater to enterprise-level applications and high-performance computing environments. Both motherboards are designed to support the latest advancements in technology while providing robust features for reliable performance.

The X6DVA-4G is an ATX motherboard that boasts dual Socket 604 configurations, allowing it to support dual Intel Xeon processors. This dual-processor setup significantly enhances computing power, making it suitable for resource-intensive applications, such as virtualization, high-performance computing, and database management. Its support for up to 64GB of DDR2 ECC memory ensures data integrity and stability during critical operations, providing an additional layer of reliability that is crucial for enterprise environments.

On the other hand, the X6DVA-EG offers similar capabilities while integrating different feature sets that cater to specific needs. Both boards support PCI-X and PCIe expansion slots, which allow for flexible hardware configurations. This expandability is vital in businesses where evolving technology demands can lead to the need for additional peripherals and components.

A standout feature of these motherboards is their comprehensive support for RAID configurations, including RAID 0, 1, 10, and 5. This functionality enhances data security and recovery, ensuring that critical information remains intact in the event of hardware failure. Additionally, both motherboards come equipped with multiple SATA interfaces for robust storage options, which are essential for handling large volumes of data.

Furthermore, Intel's Xeon processors, paired with the X6DVA series motherboards, enable advanced thermal management and power efficiency features. This is essential not only for maintaining optimal performance but also for reducing operational costs in data centers.

In conclusion, American Megatrends' X6DVA-4G and X6DVA-EG motherboards maintain the company's reputation for quality and reliability in high-performance computing solutions. With their dual-processor capabilities, extensive memory support, RAID functionality, and flexibility for expansion, these motherboards are exceptional choices for businesses looking to enhance their computing infrastructure. Their combination of performance, efficiency, and reliability makes them integral components for modern server solutions.