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MX28B-1200+27V PRODUCT MANUAL

2 CUSTOMER SERVICE AND SUPPORT

APC manufactures a line power plants and provides customers with complete product and systems support and service. APC has an international network of factory trained service technicians. The service organization is on call 24 hours a day, 365 days a year.

If there is a problem with the power system, contact APC at

(800) 800-4APC

Units returned for repair can be turned around within 24 to 48 hours of receipt at the factory location. Shipment should be sent pre -paid. The unit will be returned pre -paid provided it was received that way.

An RMA must be obtained for all equipment returned to APC. It is important that correct procedures be followed in filing an RMA, including providing an accurate written description of the problem.

An accurate written problem description will help ensure that the unit will be properly repaired.

If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the customer for labor and assess a service charge to cover extra costs incurred.

3 WARRANTY PROVISIONS

3.1 General Provisions

APC warrants the power equipment and components it manufactures or sells against defective materials and workmanship for a period of TWO (2) YEARS from the date of shipment.

3.1.1Warranty Returns

If initial physical inspection results in identification of a material or workmanship flaw(s) that could impair product performance as defined by APC’s electrical and physical specification in effect at the time of shipment, and if this flaw(s) is not due to transportation damage or installation abuse, contact APC or call the 24-hour emergency number, (800) 800-4APC, to request assistance.

You will be provided either a) an RMA number with instructions for return of the equipment or component(s) to the APC factory service center, FOB destination, freight pre-paid, for examination, or b) for non-returnable systems and equipment, notice to wait until an APC authorized service representative arrives at the site to inspect the equipment. Repaired or advance replacement modules or circuit components will normally be available within 24 to 48 hours of receipt of equipment or RMA.

3.1.2Warranty Repair or Replacement

If, during the warranty period, the supplied equipment is found to be physically or electrically faulty due to defective materials or workmanship on the part of APC, the defective product(s) or component(s) will be repaired or replaced at the sole option of APC without charge to the user for replacement materials or repair labor. (The procedure outlined above for contacting APC must be followed.) Costs incurred for replacement installation including, but not limited to, installation equipment, travel expenses of an APC representative(s), and costs of installation material transportation expenses are not the responsibility of APC Any replacement product(s) or component(s) shall only complete the remaining unused portion of the original warranty of the replaced product(s) or component(s).

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American Power Conversion MX28B1200, MX28B2400+27V General Provisions, Warranty Returns, Warranty Repair or Replacement
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MX28B2400+27V, MX28B1200 specifications

The American Power Conversion (APC) MX28B1200 and MX28B2400+27V are advanced power management solutions designed to deliver superior reliability and performance for critical applications. These models are an integral part of APC’s extensive range of uninterruptible power supplies (UPS), catering specifically to high-performance environments such as data centers, server rooms, and industrial systems.

One of the standout features of the MX28 models is their robust power output capability. The MX28B1200 offers a 1200VA power rating, while the MX28B2400+27V boasts a substantial 2400VA rating. This impressive output ensures that connected equipment remains operational during power outages, providing essential backup support and minimizing downtime.

Another key characteristic is their advanced battery management technology, which incorporates intelligent charging systems to extend battery life and improve overall efficiency. This technology helps optimize the charging process, ensuring that the batteries are always in top condition and ready to supply power when needed.

The MX28B series also integrates smart LCD displays that provide real-time information on power conditions, battery status, and system performance. This user-friendly interface allows administrators to monitor the UPS at a glance, facilitating easier management and quicker response times in case of any issues.

In addition to reliable power delivery, the MX28 models emphasize scalability and flexibility. They are designed to support a variety of configurations and are compatible with a range of external battery packs. This ability to adapt means businesses can expand their power capabilities without overhauling their existing systems.

Furthermore, the MX28B series includes advanced protection features against power surges, voltage fluctuations, and other electrical disturbances. This ensures the safety of connected devices, safeguarding against potential damages and enhancing the overall integrity of critical operations.

The design of the APC MX28 models prioritizes efficiency, compliance with global energy standards, and reduced operational costs. This focus on efficiency not only leads to savings but also aligns with sustainable practices, making them an ideal choice for environmentally conscious organizations.

Overall, the APC MX28B1200 and MX28B2400+27V represent a significant advancement in UPS technology, combining power reliability, intelligent management, and environmentally friendly design to support a wide array of demanding applications across various industries.
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