Problem | Possible Cause(s) | What to do |
WHEN THE TAP IS OPENED, | a.The hot water fixture is not | Check if there is any error code on |
THERE IS NO HOT WATER OR THE | sufficiently open to draw the water | the display. |
HOT WATER TURNS COLD AND | through the heater. |
|
STAYS COLD. | b.The unit display is an error code. |
|
| c. There is an external recirculation |
|
| system installed, or there is a |
|
| check valve on the recirculation |
|
| return line. |
|
| d.Improper sized dip tube. |
|
| e.Water heater disconnected from |
|
| electrical power. |
|
THE WATER IS NOT HOT | The temperature is set too low. | a.Check unit’s temperature setting. |
ENOUGH. |
| b.Check for cross plumbing between |
|
| cold and hot water lines. |
THE WATER IS TOO HOT. | The temperature set too high. | Check unit’s temperature setting. |
CANNOT OPEN DOOR. | Door pins locked in place. | a.Ensure the door lock is unlocked |
|
| b.Ensure the top and bottom door |
|
| pins are released by using a small |
|
| screwdriver to pry the pins in the |
|
| direction of the door opening. |
| TABLE 6 |
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52 | www.americanwaterheater.com |
