EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time during the first three months, AOC will provide a replacement monitor within 72 hours after you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both ways.
Step 1:Phone our TECH Department at 888.662.9888
Step 2:Fill out and return EASE registration forms by mail or fax.
Step 3:We will issue a Return Authorization Number upon verification into the program.
Step 4:A monitor will be advance shipped to your location.
Step 5:We will issue a UPS Call Tag to pick up the defective unit.
Step 6:Please review the following chart to see your EASE program qualifications.
WARRANTY | COVERAGE AT | CUSTOMER | |
PERIOD | NO CHARGE | CHARGES | |
Within the first three months of | - New AOC monitor |
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- Call tag dispatched and return | - None* | ||
purchase: Covered by EASE | |||
freightcharges via UPS |
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Between 4 months – 1 Year | - All Parts & Labor Including CRT | - UPS Return Freight to AOC | |
Tube & LCD Panel | |||
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Between 1 Year - 3 Years: Covered | - Parts & Labor (excluding CRT Tube | - UPS Return Freight to AOC | |
by standard limited warranty | & LCD Panel) |
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*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the defective unitarriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the defective unit arrives at the AOCservice center.
www.aocmonitor.com
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