PROBLEM AND/OR POSSIBLE | SOLUTION | |
CAUSE |
| |
NOT ALL OUTLETS ARE POWERED | ||
One or more of the outlet | Access the UPS control panel via the network interface connection and | |
groups (labeled ‘1’, ‘2’, and | check the status of the outlets. If the settings are not what are expected, | |
‘3’) are shut off via the net- | change them accordingly and review security settings (password, etc.). | |
work interface connection. |
| |
|
| |
3000 VA, 120 V model only: | The three outlet groups are individually protected by circuit breakers, in | |
One or more of the outlet | some cases lower than the overall limit of the UPS. If any one of these has | |
groups are overloaded and the | tripped, reduce the load and/or distribute appropriately among the outlet | |
circuit breaker(s) tripped. | groups and reset the breaker. | |
|
| |
RUNTIME IS SUFFICIENT, BUT THE LOW BATTERY WARNING INTERVAL IS LONGER THAN EXPECTED | ||
The UPS perceives there are | Configure the UPS via PowerChute to register the number of external bat- | |
fewer batteries than are con- | tery packs connected (See User Configurable Items). | |
nected and provides too much |
| |
warning time. |
| |
|
| |
The configured low battery | Configure the UPS via PowerChute to provide an adequate low battery | |
warning interval is longer than | warning interval (See User Configurable Items). | |
necessary or expected. |
| |
|
| |
THE LEDS IN THE BATTERY BAR GRAPH ARE BLINKING TOGETHER | ||
While online or on battery, the | If the runtime is too short for a graceful shutdown of the connected equip- | |
expected remaining runtime is | ment, additional battery packs must be connected. | |
lower than the configured low | If the low battery warning interval is longer than required for a graceful | |
battery warning interval. | ||
shutdown, configure it appropriately via PowerChute. | ||
Note: The number of blinking | ||
| ||
LEDs still indicates the rela- |
| |
tive state of charge of the |
| |
connected batteries. |
| |
|
| |
The battery runtime meter has | Program the UPS via PowerChute to conduct a runtime calibration test. | |
fallen out of calibration and |
| |
needs to be recalibrated. |
| |
|
| |
ALL LEDS ARE ILLUMINATED AND THE UPS EMITS A CONSTANT BEEPING | ||
Internal UPS fault. | Do not attempt to use the UPS. Replace the power processing module (See | |
| Storage, Maintenance, Transporting, and Service). | |
|
| |
FRONT PANEL LEDS FLASH SEQUENTIALLY | ||
The UPS has been shut down | None. The UPS will restart automatically when utility power returns. | |
remotely through software or |
| |
network interface connection. |
| |
|
| |
ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET | ||
The UPS is shut down or the | None. The UPS will return to normal operation when the power is restored | |
battery is discharged from an | and the battery has a sufficient charge. | |
extended outage. |
| |
|
| |
13
