Turn the modem off and on and reset the modem hardware

Cycle the power on your DSL or cable modem by turning if off for a few minutes and then turning it back on. Some ISPs recommend that you unplug the modem’s power cord. If your modem has a reset button, you can press it either before or after turning the modem off and on again.

PPPoE Connections

If you are unable to connect to your ISP using PPPoE, first check the cables and power supplies, and then turn the modem off and on again to reset the modem hardware. Next, check your settings in the Network pane of System Preferences.

To check System Preferences settings:

1Choose Apple () > System Preferences from the menu bar.

2Click Network.

3Choose Network Port Configurations from the Show pop-up menu.

4Drag Built-in Ethernet to the top of the Port Configurations list.

5Choose Built-in Ethernet from the Show pop-up menu.

6Click PPPoE.

7Select “Connect using PPPoE.”

8Check the Account Name field to make sure you entered the correct information from your ISP.

9If you chose to save your password, retype it to make sure it is correct.

10Click TCP/IP. Make sure you’ve entered the correct information from your ISP in this pane.

11Click Apply Now.

120Appendix C Connecting to the Internet

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Apple APLLE MACBOOK manual PPPoE Connections, Turn the modem off and on and reset the modem hardware