Troubleshooting5 | Apple APLLE MACBOOK guide

Troubleshooting5

If you have a problem working with your MacBook, check here first for solutions and advice.

When you have a problem working with your MacBook, there is usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need.

Make a note of the following:

ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer.

ÂAny software that you recently installed, especially software that added items to the System folder.

ÂAny hardware that you installed, such as additional memory or a peripheral.

You can also find more troubleshooting information in Mac Help and on the Apple Service & Support website at www.apple.com/support.

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Apple APLLE MACBOOK manual Troubleshooting5

Contents

User’s Guide Page Contents Using Your MacBook Adding Memory to Your MacBook Troubleshooting Index Appendix C Connecting to the InternetAppendix D Top Ten Questions Getting Started Plug In the Apple MagSafe 60W Power Adapter Setting Up Your MacBook Connect Your Cables To connect to a DSL or cable modem or an Ethernet network Turn On Your MacBook Trackpad Configure Your MacBook with Setup Assistant Problems Turning On the Computer?Nothing happens when you press the power button To transfer information, make sure Using Setup Assistant, you can transfer Getting Started Basic Components of Your MacBook Sleep indicator light Built-in iSight camera and camera indicator lightPower button Microphone Brightness Volume Standard Controls Features of Your MacBook Keyboard Video Mode Toggle key Volume controlsFunction Fn key Brightness controls Port Out port Additional Components of Your MacBook £ Mini-DVI video out port FireWire 400 port ¯ MagSafe power adapter portGigabit Ethernet port 10/100/1000 Base-T Two high-speed USB 2.0 Universal Serial Bus ports To put the computer to sleep, do one of the following Putting Your MacBook to Sleep or Shutting It DownPutting Your MacBook to Sleep Shutting Down Your MacBook Calibrating Your BatteryTo wake the computer To shut down your computer, do one of the following To calibrate your battery Getting More Information To get Mac Help Getting Answers Using Mac Help Getting to Know Your MacBook2 Adjusting Your Display Changing the Size of Images on the Screen To change the resolution on your display Using Your Power Adapter AC plug Tips for Using the Trackpad Using the Trackpad Using the Keyboard Using a Mouse Use your Apple Remote to Using the Apple Remote and Front Row Volume/Menu Up button IR window Previous/Rewind button Pairing Your Apple Remote Using the Apple Remote with Keynote To pair your Apple Remote with your MacBook Replacing the Battery To replace the battery Using the Keyboard to Control Front RowTurning Off IR Reception To turn off IR reception Getting More Information About the Apple Remote Using the Built-in iSight CameraTaking Pictures with Photo Booth To take a picture with Photo Booth Using Your iSight Camera with iMovie HDTo use a picture as your buddy picture or account picture To capture live video Videoconferencing with iChat AV Turning Off the iSight Camera Videoconferencing with More Than One BuddyTo start a videoconference To start a videoconference with more than one buddy To set your buddy picture Using Your Picture as Your Buddy PictureLearning About Mac OS Customizing Your Desktop and Setting Your Preferences Using Applications To force an application to quit When an Application Doesn’t RespondKeeping Your Software Up to Date To check for updated software Connecting to a Printer To set up a printer Playing a CD and Connecting HeadphonesMonitoring Printing To learn more about iTunes Transferring Files to or from Another Computer Connecting a Camera or Other FireWire or USB Device Getting to Know Your MacBook Page Using Your MacBook Using Universal Serial Bus USB Devices Understanding USB Devices and Battery Power Using Multiple USB Devices at the Same Time Getting More Information About USB Connecting with FireWire Using FireWire Devices Connecting Your MacBook to Another Computer Using FireWire Understanding FireWire Devices and Battery Power Getting More Information About FireWire Getting More Information About AirPort Extreme How AirPort Provides Wireless Internet Access Using Bluetooth Wireless Technology To delete a pairing with a device Setting Up a Bluetooth DeviceTo set up a Bluetooth device Getting More Information About Using Ethernet Connecting with Ethernet Using External Video Support Connecting an External Display or Projector Connecting a TV, VCR, or Other Video Device Using Your MacBook with the Display Closed Connecting Speakers and Other Audio Devices Using Your Optical Drive Inserting a CD or DVD Disc To install or use software from a CD or DVD discEjecting a Disc To eject a disc, do one of the following Recording CD-R and CD-RW Discs Playing DVDs To record music from your iTunes library To record data on CD-R, CD-RW, DVD±R, or DVD±RW discs To burn an iDVD project onto a blank DVD±R or DVD±RW disc Getting More Information Understanding Sudden Motion Sensor Using Your Battery Using Your MacBook Charging a Battery Removing and Replacing the Battery For the best conservation of battery power, do the following Understanding Battery Conservation Tips Getting More Information About Security Options Getting More Information About Your MacBook BatterySecuring Your MacBook Adding Memory to Your MacBook4 Removing the Battery Installing Additional Memory Adding Memory to Your MacBook Installing Memory Levers Notches Put this end Replacing the Battery To check the computer’s memory Making Sure Your MacBook Recognizes the New MemoryPage Troubleshooting5 If the computer doesn’t respond or the pointer doesn’t move Problems That Prevent You from Using Your Computer If the computer doesn’t turn on or start up If the display suddenly goes black or your system freezes If you have a problem with an application Other ProblemsIf you forgot your password If your computer’s hard disk is not recording data correctly If you have trouble ejecting a disc If you suspect a problem with your computer hardwareIf you have problems with your Internet connection Installing Mac OS X and Applications Reinstalling the Software That Came with Your Computer Installing Applications To use Apple Hardware Test Using Apple Hardware Test Locating Your Product Serial Number Page 101 Appendix Battery Power AdapterOperating Environment 102 103 Understanding General Safety Instructions Appendix B Safety, Use, and Care Information 105 Setting Up Your MacBook and Power Adapter Carrying Your MacBook Using Your MacBook Cleaning Your MacBook Display Cleaning Your MacBookStoring Your MacBook 107 Laser Information Avoiding Hearing Damage 109 High-Risk Activities Warning Keyboard and Trackpad Understanding Ergonomics 111 Chair Built-in Display Learning About Apple and the EnvironmentExternal Mouse 113 There are four kinds of Internet connections To find the settings on a Windows computer To find the settings on a Mac OS X computerBefore you connect to the Internet 114 115 Gathering the Information You Need Appendix C Connecting to the Internet Entering Your Information Using Network Setup Assistant to ConnectTo use Network Assistant 117 118 Manually Entering InformationTo enter your information manually To use Network Diagnostics Troubleshooting Your ConnectionCheck the cables and power supplies Cable Modem, DSL Modem, and LAN Internet Connections PPPoE Connections Turn the modem off and on and reset the modem hardwareTo check System Preferences settings 121 Network ConnectionsPage 123 Top Ten Questions How does the Mac OS X interface work? 125 How do I make my MacBook battery last longer? 126 Forgot my password. How do I reset it? 127 Page 129 FCC Compliance StatementRadio and Television Interference FCC Bluetooth Wireless Compliance Wireless Radio UseBluetooth Industry Canada Statement Bluetooth Europe-EU Declaration of Conformity 131 Energy Star Compliance 132 Disposal and Recycling Information 133 Index 134 Preferences 135 136 137 Display goes black 92 hard disk 138 USB