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Apple G5 manual Software Problems, You have a problem with a software program

Models: G5

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Software Problems

Important: To use Mac OS 9 applications with your computer, you must install Classic support (see “Installing Classic Support and Other Applications” on page 75). To start the Classic environment, open a Mac OS 9 application or double-click a document that requires a Mac OS 9 application. Classic works in the background to access Mac OS 9 features and software applications.

You have a problem with a software program.

•Use Software Update to ensure that you have the latest drivers, bug fixes, and other updates.

•For problems with software from a manufacturer other than Apple, contact the manufacturer.

You have a problem using your computer or working with Mac OS X.

•Look in Mac OS Help (in the Help menu) for instructions and troubleshooting information.

•Go to the Apple Support website on the Internet for the latest troubleshooting information and software updates: www.apple.com/support.

You have trouble using AirPort wireless communication.

•Make sure you have properly configured the software according to the instructions that came with your AirPort Extreme Card or AirPort Base Station.

•Make sure the computer or network you are trying to connect to is running and has a wireless access point.

•Make sure you are within antenna range of the other computer or the network’s access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer may improve reception.

•Check the AirPort signal level. You may have up to four bars in the AirPort status icon in the menu bar.

•For more information, see the instructions that came with the wireless device or search for “AirPort” in Mac OS Help.

Chapter 4 Troubleshooting

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Apple G5 manual Software Problems, You have a problem with a software program

Contents

User’s Guide Power Mac G5ENERGY STAR is a U.S. registered trademark Mac is a service mark of Apple Computer, Inc Apple Computer, Inc 2004 Apple Computer, Inc. All rights reserved AppleUsing Your Apple Keyboard 1 ContentsSetting Up Using Your ComputerSoftware Problems Installing an AirPort Extreme CardReplacing the Battery TroubleshootingPositioning the Computer and Display 1Setting UpPower cord socket Power cord plug Plugging In the ComputerChapter 1 Setting Up 3 Connect your display cables according to the following illustration Ethernet port Modem port Chapter 1 Setting UpMouse KeyboardApple keyboard extension cable Need Help? Using a Wireless Keyboard and MouseAdjusting Your Display What’s Next? Transferring Information to Your Power Mac G5Setting up Your Power Mac G5 for the Internet To wake your computer from sleep What to Do When You Have Finished WorkingPutting Your Power Mac G5 to Sleep To put the computer to sleep quickly, do one of the followingTo turn off your computer Shutting Down Your Power Mac G5FireWire 400 port USB 2.0 port Getting to Know Your ComputerChapter 1 Setting Up Optical drive Status light f Headphone jack Power buttonOptical drive Power buttonFireWire 400 port Chapter 1 Setting Upon some models Ports and Connectors-Expanding Your Computer’s CapabilitiesChapter 1 Setting Up Access covers for PCI expansion slots Bluetooth antenna portFireWire 400 and 800 ports Power socketgraphics card installed Inside Your Power Mac G5-Your Computer’s Internal Expansion OptionsChapter 1 Setting Up Optical drive Battery AirPort Extreme Card connector DDR SDRAM slotsOptical drive BatteryAirPort Extreme Card connector Chapter 1 Setting UpTo learn about Additional InformationChapter 1 Setting Up If you would like additional information, see the following2Using Your Computer For More Information About Your Keyboard Using Your Apple KeyboardTo use multiple displays Using Your Apple MouseConnecting a Second Display For More Information About Your MouseTo connect a video device Connecting a Television, VCR, or Other Video DeviceFor More Information on Displays Using USB Devices Using Universal Serial Bus USBChapter 2 Using Your Computer Connecting Multiple USB DevicesFor More Information on USB Note To use certain USB devices, you may need a powered USB hubFireWire 400 4-pin Using FireWireFireWire 400 ports FireWire 800 port FireWire 400 6-pinTo connect your Power Mac G5 in FireWire Target Disk Mode Using FireWire DevicesFireWire Target Disk Mode Optical Digital Audio Ports Using Audio DevicesFor More Information on FireWire Analog Audio Ports Using Bluetooth DevicesHeadphone Jack For More Information on Bluetooth Wireless Technology Ejecting a Disc Using Your Optical DriveTo install or use programs from a CD or DVD Inserting a DiscTo burn a disc with iDVD Recording Information on a DVDTo record music on a CD-R disc from your iTunes library To record data on a CD-R disc from the FinderConnecting to an Ethernet Network Using Your ModemTo configure your network settings Connecting to a Twisted-Pair Ethernet NetworkWireless Network Connections AirPort Wireless Internet and NetworkingFor More Information on Using Ethernet Telephone or Ethernet connection AirPort Extreme Base Station How AirPort Provides Wireless Internet AccessFor More Information on AirPort First, turn on file sharing on both computers Putting the Computer to Sleep to Save EnergyTransferring Information Between Two Macintosh Computers To put your computer to sleep, you can do any of the followingNext, follow these steps on one computer Page 3Working Inside Your Computer You can customize and expand your Power Mac G5 to fit your needsChapter 3 Working Inside Your Computer Opening the Computer4 Unplug all the cables and the power cord from the computer Chapter 3 Working Inside Your Computer Important When you remove the side panel, hold it securely6 Remove the side panel 7 Remove the air deflector and place it on a soft, clean cloth Pull the fan assembly completely out of the computer Installing Memory To install memory To make sure the DIMMs are properly seated ConnectorsDDR SDRAM DIMM Your DIMM’s shape and components may vary Ejectors6 Replace the front fan assembly by firmly pushing it back into the computer by the handle until it connects Chapter 3 Working Inside Your Computer 7 Replace the air deflectorChapter 3 Working Inside Your Computer 8 Replace the side panelChapter 3 Working Inside Your Computer 9 Push the latch down to close and secure the side panelHeight 1.0 inch Installing Internal Storage DevicesInstalling Serial ATA Drives 4 To replace the drive in the top drive bay, pull the original drive out of the drive bay and drop it down slightly until it clears the drive bay. Slide the replacement drive into the top drive bay, aligning the front drive guides into the middle track. Engage the rear drive guides in the top track as the drive moves into the drive bay. Gently push the drive into the bay until it snaps into place 7 Replace the side panel, following the directions that begin on page 6 Connect the power cable and the Serial ATA data cable to the driveConnect the power cable and the data cable to the hard disk drive 5 Pull the appropriate drive bay tab down to secure the driveSwing open the two optical drive release levers Replacing the Optical Drive4 Carefully pull the drive a short distance out of the bay Install the metal shield on the optical drive Chapter 3 Working Inside Your Computer About PCI Expansion Cards Installing a PCI Expansion Card or Replacing the AGP CardAbout AGP Cards PCI slots Port access cover Installing Your CardReinstall the screw to secure the card in place Port access opening PCI slotInstalling an AirPort Extreme Card Replacing the Battery To replace the battery The computer won’t respond or the pointer won’t move 4TroubleshootingIf the problem occurs frequently, choose Help Mac Help You are unable to eject a disc The computer won’t turn on or start upThe status light flashes and the computer won’t start up You have trouble using AirPort wireless communication Software ProblemsYou have a problem with a software program You have a problem using your computer or working with Mac OSThe screen image appears dim or flickers Problems With Your DisplayAfter you change the screen resolution, desktop icons move No image appears on the screenTo use Apple Hardware Test Using Apple Hardware TestThe screen freezes The light on the front of the display is flashingInstalling Applications Installing Software on Your ComputerInstalling Mac OS X and Applications Locating Your Product Serial Number Installing Classic Support and Other ApplicationsMaximizing Ethernet Performance Page Video Display Modes Processor and Memory SpecificationsRandom-access memory RAM Graphics ControllerData formats Combo Drive DVD-ROM/CD-RW SpecificationsSuperDrive DVD-R/CD-RW Specifications Disc diameters supported 12 cm and 8 cmModem Specifications USB SpecificationsFireWire Specifications Ethernet SpecificationsRadio output power 15 dBm nominal AirPort Extreme Card Optional SpecificationsOptical Digital Audio Specifications Wireless data rate Up to 54 MbpsSignal-to-noise ratio Greater than 90 dB Analog Audio SpecificationsPower Supply Sound out using the headphone jackFireWire devices Power Requirements for Devices You Can ConnectSystem Clock and Battery Dimensions and Operating EnvironmentAppendix BSafety, MaintenanceImportant Safety Information and ErgonomicsLiquid Cooling System For More Information General MaintenanceApple and the Environment To keep your optical drive working properly Important Ergonomic and Health-Related InformationProtecting Your Optical Drive Maintaining Your DisplayScreen positioned to avoid reflected glare Shoulders relaxedLower back supported Thighs tilted slightly 45-70 cm 18-28 inPage Appendix CConnecting to the InternetThere are four kinds of Internet connections Before you connect to the InternetTo find the settings on a Windows PC To find the settings on a Mac OS X computerTo find the settings on a Mac OS 9 computer Gathering the Information You Need Dial-Up Modem With Point-to-Point Protocol PPP Connections Entering Your Information6 Enter the information from your ISP and click Apply Now Appendix C Connecting to the Internet5 Choose Internal Modem from the Show pop-up menu and click PPP DSL, Cable Modem, or LAN Internet Connections To test your Internet configurationTo set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual ConfigurationTo set up a DHCP configuration DHCP ConfigurationTo set up a PPPoE connection PPPoE Configuration5 Type the domain name server DNS addresses in the DNS Servers field To check if you have access to an AirPort Extreme network AirPort Extreme Wireless ConnectionSetting Up an AirPort Extreme Connection Manually To set up Network preferences for an AirPort Extreme connection To test your AirPort Extreme connection Check System Preferences settings Troubleshooting Your ConnectionCheck the cables and power supplies Turn the modem off and on and reset the modem hardwareAppendix C Connecting to the Internet Network ConnectionsIf you cannot resolve the issue using these steps, contact your ISP Laser Information FCC Compliance StatementIndustry Canada Statement VCCI Class B Statement European CommunityHigh-Risk Activities Warning Battery Disposal InformationExposure to Radio Frequency Energy Mouse and Keyboard InformationInformations Destinées aux Utilisateurs Canadiens Telephone Consumer Protection ActInformation You Need in Canada Telephone jack type CA-11Informations pour la France Type de prise téléphonique CA-11Information You Need in the United Kingdom Informationen fur Deutschlandaccordingly with the approved Telepermit number to comply with the New Zealand telecommunications standards, ensuring the health and safety of the operator and the integrity of the New Zealand telecommunications network. To ensure compliance, all calls that are automatically generated should not make more than 10 call attempts to the same number within any 30 minute period with a minimum period between calls of 30 seconds. Failure to adhere to these standards may result in the modem being non-compliant with New Zealand Telecom standards. Under these circumstances a user could be subject to significant penalties Page Index Index