Apple MC086LL/A, MB533LL/A Safari, Mail, and Contacts, Can’t Send Email, Can’t Receive Email, 154

To purchase content from the iTunes Store or App Store, you must have an iTunes Store account. Open iTunes on your computer and choose Store > Create Account. You can also set up an account on iPod touch. See “Viewing Account Information” on page 136.

Note: The iTunes Store is available only in some countries.

Safari, Mail, and Contacts

Can’t Send Email

If iPod touch is unable to send email, try the following:

•In Settings, choose “Mail, Contacts, Calendars” and select the account you’re trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPod touch.

Contact your Internet service provider for configuration information.

•Set up your email account directly on iPod touch instead of syncing it from iTunes. In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your account information. If iPod touch is unable to locate your service provider’s settings when you enter your email address, go to www.apple.com/support and search for HT1277 to get additional help in setting up your account.

•Turn iPod touch off, then turn it on again. Press and hold the Sleep/Wake button on top of iPod touch for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

For additional troubleshooting information, go to www.apple.com/support and search for TS1426. If you still can’t send email, you can call an Apple Expert (not available in all countries). Go to www.apple.com/support/expert for information. If Apple Expert is not available in your country, get a free GMail, Yahoo!, or AOL account and try forwarding your mail to that account.

Can’t Receive Email

If iPod touch is unable to receive email, try the following:

•If you’re using one or more computers to check the same email account, that may be creating a lock-out issue. For more information, go to www.apple.com/support and search for TS2621.

•Set up your email account directly on iPod touch instead of syncing it from iTunes. In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your account information. If iPod touch is unable to locate your service provider’s settings when you enter your email address, go to www.apple.com/support and search for HT1277 to get additional help in setting up your account.

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Appendix A    Troubleshooting