Apple MB702LL/B, MC555LL/A, MB048LL/A Phone and Voicemail, Yahoo! or Google Contacts Doesn’t Sync

Yahoo! or Google Contacts Doesn’t Sync

iTunes may not be able to connect with Yahoo! or Google. Make sure your computer is connected to the Internet, and that you’ve entered the correct ID and password in iTunes. Connect iPhone to your computer, click the Info tab in iTunes, click Configure in the Contacts section, then enter your current ID and password.

Yahoo! Address Book Still Has Contacts Deleted From iPhone

Yahoo! Address Book doesn’t allow contacts containing a Messenger ID to be deleted through syncing. To delete a contact containing a Messenger ID, log in to your Yahoo! account online and delete the contact using Yahoo! Address Book.

Phone and Voicemail

Can’t Make or Receive Calls

•Check the cell signal icon in the status bar at the top of the screen. If there are no bars, or if it says “No service,” try moving to a different location. If you’re indoors, try going outdoors or moving closer to a window.

•Check to make sure you’re in an area with network coverage. Go to your carrier’s website to see network coverage areas.

•Make sure airplane mode isn’t on. From the Home screen choose Settings, then turn airplane mode off. If that doesn’t work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again.

•Turn iPhone off and back on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter your SIM’s PIN if the SIM is locked.

Important: If you enter the PIN incorrectly three times, you may need to enter a Personal Unlocking Key (PUK) to enable your SIM card again. Refer to the SIM card documentation or contact your carrier.

•There may be a problem with your wireless service. Call your carrier or go to your carrier’s website.

•Restore the iPhone software. See “Updating and Restoring iPhone Software” on page 204.

Visual Voicemail Isn’t Available

Visual Voicemail is delivered over the cellular data network. Because Data Roaming is turned off by default, you may not have access to the Internet when traveling abroad unless you turn Data Roaming on. In Settings choose General > Network, then tap Data Roaming.

Important: Data roaming charges may apply when Data Roaming is on.

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Appendix A    Troubleshooting