Apple A1387 If iPhone isn’t playing sound, Accessory you attached will not work with iPhone, 116

If iPhone continues to freeze or not respond after you reset it

ÂReset iPhone settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but no data or media is deleted.

ÂIf that doesn’t work, erase all content on iPhone. From the Home screen choose Settings > General > Reset > “Erase All Content and Settings.” All your preferences and other data are removed from iPhone.

ÂIf that doesn’t work, restore the iPhone software. See “Updating and Restoring iPhone Software” on page 120.

If iPhone isn’t playing sound

ÂUnplug and reconnect the headset. Make sure the connector is pushed in all the way.

ÂMake sure the volume isn’t turned down all the way.

ÂMusic on iPhone might be paused. Try clicking the mic button on the headset to resume playback. Or from the Home screen tap iPod, tap Now Playing, then tap .

ÂCheck to see if a volume limit is set. From the Home screen choose Settings > iPod > Volume Limit. For more information, see page 105.

ÂMake sure you are using the latest version of iTunes (go to www.apple.com/itunes).

ÂIf you are using the dock’s line out port, make sure your external speakers or stereo are turned on and working properly.

If clicking the mic button on the headset doesn’t resume music playback

iPhone goes to sleep after music has been paused for five minutes. Press the Home or Sleep/Wake button to wake up iPhone.

If your headset or headphones don’t fit in the iPhone headset jack

iPhone supports third-party headsets and headphones with a standard 3.5 millimeter stereo miniplug. Some of these may not connect properly to iPhone because the plug body is too large to fit in the jack inset. Third-party adapters may be available.

If iPhone shows a message saying “This accessory is not made to work with iPhone”

If you connect iPhone to an accessory not specifically made for it, iPhone may ask if you want to turn on airplane mode. This is to eliminate radio interference from cellular signals coming from iPhone. You may be able to use iPhone with the accessory whether or not you turn on airplane mode. However, the accessory may not charge iPhone.

If you turn on airplane mode, you won’t be able to make calls, send or receive text messages, access the Internet, or use Bluetooth devices with iPhone until you disconnect iPhone from the accessory or turn off airplane mode.

If iPhone shows a message saying “This accessory is not supported by iPhone”

The accessory you attached will not work with iPhone.

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Appendix A Tips and Troubleshooting