Apple MC774LL/A, MC992LL/A manual Safari, Mail, and Contacts, Can’t Send Email, Can’t Receive Email

After restoring from a backup, previous data is no longer accessible through the iPad user interface, but it isn’t erased from iPad. For information about erasing all content and settings, see “Resetting iPad” on page 162.

Safari, Mail, and Contacts

Can’t Send Email

If iPad is unable to send email, try the following:

ÂÂ In Settings, choose “Mail, Contacts, Calendars,” then select the account you’re trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider for configuration information.

ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account.

ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

For additional troubleshooting information, go to www.apple.com/support/ipad.

If you still can’t send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.

Can’t Receive Email

If iPad can’t receive email, try the following:

ÂÂ If you use one or more computers to check the same email account, it may create a lock-out. For more information, go to support.apple.com/kb/TS2621.

ÂÂ Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose “Mail, Contacts, Calendars,” tap Add Account, then enter your account information. If iPad is unable to locate your service provider’s settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account.

ÂÂ Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

ÂÂ If your iPad Wi-Fi + 3G uses a cellular data network, turn off Wi-Fi so iPad connects to the Internet through the cellular data network. In Settings, choose Wi-Fi and turn off Wi-Fi.

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Appendix C    Tips and Troubleshooting