Apple MC959LLA, MC992LL/A, MC769C/A Sound, Music, and Video, Email Attachment Won’t Open, No Sound

For additional troubleshooting information, go to www.apple.com/support/ipad. If you still can’t send email, you can use Express Lane (not available in all countries). Go to expresslane.apple.com.

Email Attachment Won’t Open

iPad may not support the attachment file type. iPad supports the following types of email attachments:

.doc	Microsoft Word
.docx	Microsoft Word (XML)
.htm	webpage
.html	webpage
.ics	Calendar item
.key	Keynote
.numbers	Numbers
.pages	Pages
.pdf	Preview, Adobe Acrobat
.ppt	Microsoft PowerPoint
.pptx	Microsoft PowerPoint (XML)
.rtf	Rich Text Format
.txt	text
.vcf	contact information
.xls	Microsoft Excel
.xlsx	Microsoft Excel (XML)

Sound, Music, and Video

No Sound

ÂÂ Make sure the iPad speaker isn’t covered.

ÂÂ Make sure the Side Switch isn’t set to silent. See “Volume Buttons” on page 11.

ÂÂ If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the way in.

ÂÂ Make sure the volume isn’t turned all the way down.

ÂÂ Music on iPad might be paused. If you’re using a headset with a play button, try pressing the play button to resume playback. Or from the Home screen, tap iPod, then tap .

Appendix C    Tips and Troubleshooting

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