AppleCare Service and Support Information | Apple MD771LL/A specification

AppleCare Service and Support Information

Your Mac Pro comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. You can extend your coverage by purchasing the AppleCare Protection Plan. For more information, visit the website address for your country listed below.

If you need further assistance, AppleCare telephone support representatives can help you with installing and opening applications, and with basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the date of purchase and your Mac Pro serial number ready when you call.

Note: Your 90 days of complimentary telephone support begins on the date of purchase. Telephone fees may apply.

	Country	Phone	Website
	Country	Phone	Website
	United States	1-800-275-2273	www.apple.com/support

	Australia	(61) 133-622	www.apple.com/au/support

	Canada (English)	1-800-263-3394	www.apple.com/ca/support
	(French)		www.apple.com/ca/fr/support

	Ireland	(353) 1850 946191	www.apple.com/ie/support

	New Zealand	00800-7666-7666	www.apple.com/au/support

	United Kingdom	(44) 0870 876 0753	www.apple.com/uk/support

For a complete list, go to www.apple.com/contact/phone_contacts.html. Telephone numbers are subject to change, and local and national telephone rates may apply.

Chapter 4 Troubleshooting

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Apple MD771LL/A manual AppleCare Service and Support Information, Country Phone Website

Contents

User’s Guide Page Contents Index Regulatory Compliance Information Getting Started Setting Up Your Mac Pro Position your computer and display Plug in the power cord Connect the display Port Connect the keyboard and mouse Connect an Ethernet cable Plug the mouse into a USB port on the keyboard KeyboardMouse Turn on your Mac Pro Need Help Setting Up?Using a Wireless Keyboard and Mouse Use Setup Assistant Putting Your Mac Pro to Sleep Putting Your Mac Pro to Sleep or Shutting It Down To wake your computer from sleep, do one of the following Shutting Down Your Mac Pro Getting the Latest Information Getting to Know Your Mac Pro Basic Features on the Front of Your Mac Pro FireWire 400 and 800 ports Ports and Connectors on the Back of Your Mac Pro Power socket More Ports and Connectors on the Back PCI Express expansion slots Internal Expansion Options Optical drives More Information Getting AnswersTo open Mac Help Open System Preferences by choosing Apple S ystem Page Working Inside Your Computer Opening the Computer Unplug all the cables and the power cord from the computer Lift the latch while holding the side panel Remove the side panel Installing Memory To install memory Top memory card Working Inside Your Computer Place the side panel in the slot and then push to close Push the latch down to secure the side panel Installing Sata 3 Gbit/s Hard Disk Drives Installing Internal Storage Devices To install a hard disk drive Position the connectors towards the rear Replace the side panel and push the latch down to secure it To replace the optical drive Replacing the Optical Drive Working Inside Your Computer Four extra screws Power cable middle connector Ribbon cable end connector Replace the side panel and push the latch down to secure it Adding PCI Express Cards To install a PCI Express cardAbout PCI Express Cards Port access cover Port access opening PCI Express slot Did You Know?-Installing a Full-Length PCI Card To replace the battery Replacing the Internal Backup Battery Working Inside Your Computer Page Computer won’t respond or the pointer won’t move Problems with Your Mac Pro Computer won’t turn on or start up If that doesn’t work You are unable to eject a discStatus light flashes and the computer won’t start up You have a problem with a software program Problems with SoftwareTo force an application to quit To check for updated software Problems with AirPort Wireless CommunicationKeeping Your Software Up to Date No image appears on the screen Problems with Your Display Screen image appears dim or flickers After you change the screen resolution, desktop icons move Light on the front of the display is flashing Problems with Your Internet ConnectionTo use Network Diagnostics Screen freezes PPPoE Connections Turn the modem off and on to reset the modem hardwareCheck System Preferences settings Cable Modem, DSL, and LAN Internet Connections Network Connections To use Apple Hardware Test Using Apple Hardware Test To install Mac OS Reinstalling the Software That Came with Your ComputerInstalling Mac OS Installing Applications Maximizing Ethernet Performance Apple Hardware Test Learning More, Service, and SupportOnline Resources Onscreen Help System Profiler Country Phone Website AppleCare Service and Support Information Locating Your Serial Number Appendix Processor and Memory SpecificationsRandom-access memory RAM Processor Data formats SuperDrive DVD+R DL/DVD±RW/CD-RW SpecificationsGraphics Card Video Display Modes FireWire Specifications USB Specifications Bluetooth 2.0+EDR Specifications Optional Ethernet SpecificationsPower Optical digital audio out AirPort Extreme Specifications OptionalOptical Digital Audio Specifications Compatibility Analog audio out using the headphone jack typical values Analog Audio SpecificationsAnalog audio line in typical values Power Requirements for Expansion Cards and Peripherals Power Supply Dimensions System Clock and BatteryDimensions and Operating Environment Battery Safety, Maintenance, and Ergonomics Apple and the Environment General Maintenance To maintain your display and ensure its long life Protecting Your Optical DriveMaintaining Your Display To keep your optical drive working properly Important Ergonomic and Health-Related Information Forearms and hands in a straight line Avoid Hearing Damage Compliance Statement Wireless Radio Use Korea Mouse Statement Apple and the Environment Disposal and Recycling Information Taiwan European Union-Disposal Information Page Index Index