Pg 15
5. TroUbleshooTInG & faQs
Frequently Asked Questions:
Q: “Where are the device drivers on the CD-ROM?”
A: The MicroKey is designed to operate as a USB “Mass Storage Class”
device, and it uses generic device drivers already installed as part of the
Operating System. When installed properly, NO ADDITIONAL DEVICE
DRIVERS ARE REQUIRED.
Q: “What’s the difference between USB and USB 2.0?”
A: USB 2.0 is much faster. Older USB 1.1 devices transfer data at about
12 Megabits/sec. Newer USB 2.0 devices can transfer data at up to 480
Megabits/sec. Although USB 2.0 devices are faster, they are still back-
wards-compatible with the older USB ports. High Speed USB 2.0 devic-
es can be safely connected to USB 1.1 ports, but they will only transfer
data at the slower 12-Megabits rate.
Q: “What if I forget my Cryptainer password?”
A: This version of Cryptainer does not have a password retrieval system.
Apricorn Tech Support does not have any way to recover the password.
Removing the Microdrive from the MicroKey will not unlock the les, and
will void the warranty!
Q:
“Why am I unable to save a le larger then 4GB on to my MicroKey?”
A: The MicroKey comes formatted using the FAT32 le system, which
cannot handle les larger than 4GB. In Windows 2000 or Windows XP,
it is possible to reformat the drive using the NTFS le system. Although
the NTFS le system supports larger le sizes, you may not be able to
share les with computers running Windows 98 (Windows 98 cannot
read the NTFS le system).
WARNING: Reformatting the Disk to an NTFS le system will erase all
les on the MicroKey, so remember to backup or move any important
les on the MicroKey before you try to reformat.