Apricorn USB Storage Device user manual Error, Solution

Troubleshooting Common Errors

Error:	MicroKey is not detected by the system when connected to
	through a USB hub.
Solution:	Although the MicroKey is designed to operate as a bus-pow-
	ered device, the MicroKey cannot initialize on non-powered
	or low-powered USB hubs. Check that the hub has proper
	power or try connecting through a fully powered USB hub.
Error:	The LED is on, but the MicroKey is not detected by the OS.
Solution:	The mass storage device drivers are not installed correctly
	or there is a resource conflict in the system. Use the Win-
	dows Add New Hardware Wizard to detect the drive, or,
	if the drive has already been installed, use the Windows
	Update Device Driver Wizard. Be sure that there are no
	resource conflicts in the Windows Device Manager before
	installing the drive.
Error:	The MicroKey appears to be correctly installed in Windows
	device-manager, but files take a very long time to copy.
Solution:	Check that the Operating System supports USB 2.0 , and
	that USB host controllers have the correct device drivers
	installed. When installed correctly, USB 2.0 ports should
	be listed as “USB Enhanced Host Controller” in Windows
	Device manager. Verify you have the newest device drivers
	installed by running the “Update Device Driver Wizard” and
	checking for driver updates on the Windows Update Web
	site.
Error:	“High Speed Device connected to Low Speed port”
Solution:	The MicroKey is connected to an older USB port which can-
	not do “Hi-Speed” data transfers. The MicroKey will work
	fine on a USB 1.1 port, it will just operate at a much slow-
	er speed (see the FAQ). Try to loctate a USB 2.0 port on
	your computer. If no USB 2.0 ports are available, you can
	purchase an add-on PCI card (for Desktops) or CardBus
	Adapter (for Laptops) to enable faster transfers.
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