5.Technical Support
A. Contact Information
Apricorn provides the following helpful support resources:
1.Software help files and FAQs sections of the User’s Guide.
2.Web site: http://www.apricorn.com
3.
4.Telephone:
Apricorn’s Technical Support Specialists are available from 8:00 a.m. to 5:00 p.m., Pacific Standard Time from Monday to Friday.
B. RMA Policy
Apricorn does not accept packages without a valid RMA (Return Merchandise Authorization) tracking number. Do not return your MicroKey to us without first contacting Apricorn Technical Support! If you need to return or replace any hardware, Apricorn requires that you perform the following steps:
1.Contact the Apricorn technical support department via telephone or e- mail with your part number and a description of the problem(s) you are experiencing.
2.If our technical support department finds cause for a return, they will issue an RMA number. Please write this number down.
3.Fill out an RMA authorization form and include it inside your package. The RMA form is available
4.Please send the prepaid package to the following address, make sure to add in the RMA# into the address, or written on the exterior of the package:
Apricorn Returns
Attn RMA#: __________
12191 Kirkham Road Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned product until it is received by Apricorn. Purchaser should consider obtaining insurance with respect to shipping the product.
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