Aqua Products CC-350, CC-550 owner manual T R O U B L E S H O O T I N G

T R O U B L E S H O O T I N G

Note: evaluating the possible causes for each problem from top to bottom (first to last) will avoid extra labor.

PROBLEM	POSSIBLE CAUSES	WHAT TO DO
	System is turned off.	Turn Control Knob to the desired setting.
	Control Knob is set too low in
	relation to chlorination demand	Turn Control Knob higher (clockwise) and/or
	(e.g. higher number of bathers,	increase pump operation time.
	warmer weather, increased debris
	in pool).
1. Chlorine	Low Salinity	Check the salinity level.
		(See “Salinity Indicator” section).
Level Low
	Pump operation time too short	Run pump at least 8 hours per day (1.5
		turnovers of all the pool water).
		Check water chemistry; stabilizer should be
	Low Stabilizer (Cyanuric Acid)	between 40-80 ppm. If low, add stabilizer (See
		“Understanding the Chemistry”).
	Chemical Imbalance	Check other chemistry and balance
		chemicals. (See “Understanding the Chemistry”).
2. Green Pool	Chlorine level too low.	See “Chlorine Level Low” above.
	System is turned off.	Turn Control Knob clockwise to the desired
		setting.
		Check main fuse on bottom of Control Box
		and replace if necessary with a 6.3 Amp 250VAC
3. On/Off Light	Main fuse blew.	6x32mm Slow Blow fuse. One extra fuse is
is OFF: No		supplied on the bottom-side of the Control Box
power		cover.
	Breaker jumped	Check the breaker leading to the pool control.
	Power wires cut,	Check for correct wiring.
	disconnected, or incorrectly wired.
	Other malfunction in Control	Contact warranty hotline.
	Box.
4. On/Off Light	System is on. This is
is Solid Green	normal.
5. Red Flow	This is normal.
Light is Off
6. Flow Light is	This is normal at initial start-	Wait a few minutes for air to clear. If
Turning On		continuous, see troubleshooting section “Flow
	up or if air bubbles are in pipes.
and Off		Light is Solid Red” below.
		This is normal for a few minutes at initial
	Insufficient water flow from	startup or if air is in the lines.
	pump to Flow Sensor and Cell.	Clean filters and strainers.
		Check for closed valves, faulty pump, etc.
	Obstruction or scale	Clean Cell according to instruction
7. Flow Light is	buildup in Cell.	manual. (See “Maintenance” section)
	Flow Sensor was not	Turn Flow Sensor so arrow faces
Solid Red	installed in the correct
		direction of water flow.
	direction.
	Flow Sensor is not fully	Fully thread the Flow Sensor into the T
	threaded into the “T”	connector being careful not to damage the
	connector.	wires or sensors.
	Cut wires or insufficient	Check the connection to ensure proper
	wire connections.	wire contact.
		Turn Control Knob higher (clockwise).
8. Power Meter	Control Knob set too low	If the red light above the Power Meter
		illuminates or if the lights go up and down,
lights do not reach
		see Troubleshooting Section “Salinity High” below.
100%
	Dirty Cell, Loose Connection,	See Troubleshooting Section “Salinity Low”
	or Salinity Low.	below.

20