Audio
There is no sound.
•Ensure the volume on the entertainment unit is not on mute mode.
•Navigate to the Setup > System screen and ensure that the correct Digital output setting is enabled. If you are using the multiple audio Amplifier, the RAW setting should be enabled.
•If you are watching a video that supports multiple audio channels, press Audio Options button repeatedly until the intended audio channel is displayed.
I cannot hear any sound when I am playing music files.
•Ensure that the audio cables are properly connected.
•If the audio cables are connected to your TV, the TV must be turned on to play any music files.
•If the audio cables are connected to your stereo, ensure that the stereo is on and you have the correct stereo input selected. If you are having trouble selecting the correct audio source, refer to the instructions that came with your stereo.
A few of my Music files do not appear.
The Media Player supports the most common music file formats. However, there are almost an infinite variety of bit rates and sample rates. If a file is not displayed on the screen, it most likely uses an unsupported bit rate or sample rate. Only use files with supported formats, bit rates, and sample rates.
USB storage device
The Media Player does not recognize my USB storage device.
Your USB storage device may not be detected because of problems with the hardware driver, power cord, cable,or longer system response time. Try to
Remote Control
The media player remote control is not working.
•Ensure that the batteries are properly inserted.
•The batteries may already be drained out. Replace the batteries with new ones.
•Ensure that the path between the remote control and the media player is not blocked.
ASUS O!Play HD media player |